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Inside Sales Specialist

2 months ago

Malaysia Continental Full time
Job Description

The Inside Sales Specialist is responsible for the order management (order to delivery process) and coordinating business activities for assigned customer channels, including sales solicitation, order processing, and inbound and outbound telephone calls.

Customer Order Processing

  1. Process and manage customer orders via online order portal, phone, and email from order creation to customer invoicing. This includes order entry, stock location, EDI management, and delivery note creation.
  2. Process customer requests for returning goods.

Back Order Management & Order House Keeping

Customer Service

  1. Ensure professional communication with customers and maximize customer satisfaction by managing all business inquiries.

Customer Documentation Requirement and Handling

  1. Follow up closely with Warehouse & Distribution service provider to ensure customer shipment, invoice, and shipment documentation are in order.

Support Sales Function Activities

  1. Support Monthly Promotion - Handle outbound calls to specified customers for sales target achievement and/or any promotional activities.
  2. Handle inbound calls from customers and support any inquiries related to order management, delivery, DOM, etc.
  3. Support Sales Function - Assist in achieving sales targets.
  4. Account Management - Maintain good service and relationships with customers to amplify high performance culture and conduct periodic operational review meetings with key customers.

Reporting

  1. Prepare and distribute KPI reports as defined.

People Management

  1. Perform training, developing, and coaching COD Coordinators. Support supervisor during annual performance review by providing feedback inputs in accordance with company policy.
  2. Coordinate work shift assignments and vacation schedules to ensure department objectives are met. Assist in overall department planning.

Channel Management & Development

  1. Utilize digital tools for existing customers. Educate the customer and support as needed.

Customer Training & Development

  1. Be equipped with sufficient knowledge on products, promotions, soft skills, and handling digital tools to support customers.

Ad-hoc tasks or projects assigned by Supervisor.

Additional Information


• At Continental, we let your ideas shape the future to make a meaningful difference in the world and to themselves.

• Opportunity to gain global experience and build networks from international mobility across our vast organization.

• Competitive salary, bonuses, and pension contributions. You'll enjoy generous leave, medical care, and a highly competitive benefits package.

• We foster our people's talent so they can master their career journeys and realize their greatest potential.

• Open, inspiring, and rewarding corporate culture.

• Flexible working conditions that help you enjoy your work-life balance.

Ready to drive with Continental? Take the first step and fill in the online application.

Qualifications

Education: Diploma or higher level degree.

Experience: Minimum 2-3 years of order management / Supply Chain Management / Customer Service.

Skills:

  • ERP, SAP working knowledge
  • Proficient in MS Office
  • Analytical Skills
  • Strong communication skills
Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs more than 200,000 people in 56 countries and markets.

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