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Inside Sales Specialist

4 months ago

Menara Zurichjalan Dato Abdullah Tahir Johor Bahru Johor Malaysia MPS Malaysia Sdn Bhd Full time

Conduct daily cold calling, emailing and messaging to new target markets and clients.Generating leads, qualifying prospects, preparing sales quotations & business proposals and closing sales over the phone and through virtual communication channels.Understand prospect needs and requirements to demonstrate the company’s products and services.Conduct product demonstrations and presentations to prospective clients.Responsible for your sales performance and to meet or exceed the agreed sales targets and OKRs.Adhere to the inside sales pre-sales, on-sales and post-sales processes.Learn and have an in-depth understanding and knowledge of all department processes.Build and maintain accurate database and records of all sales activities and customer interactions using the company’s SAP RM.Provide ongoing after-sales customer support to ensure customer satisfaction and promote upselling and cross selling opportunities.Stay informed about market trend, competition and market.Continuously seek opportunities for personal and professional growth through training and development initiatives.Always a Team player and work together to support self, company and colleagues.Any other official tasks and jobs assigned by the immediate superior.

Educational Background:Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is preferred.Equivalent work experience in a similar role can be considered.Professional Experience:Minimum of 2-3 years of experience in inside sales or a related sales role.Proven track record of achieving sales targets and KPIs.Experience in the IT, telecommunications, or technology sectors is an advantage.Skills and CompetenciesSales Skills:Strong understanding of the sales process and sales techniques.Ability to quickly build rapport with potential clients.Excellent negotiation and closing skills.Communication Skills:Outstanding verbal and written communication skills.Ability to clearly articulate product features and benefits to customers.Proficiency in multiple languages is a plus, especially relevant to the regional market.Technical Skills:Proficient in using RM software and other sales tools (e.g., Salesforce, HubSpot).Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Basic understanding of the company’s products and services.Analytical Skills:Strong analytical and problem-solving skills.Ability to analyze sales data and market trends to make informed decisions.Customer Service Skills:Exceptional customer service skills with a customer-centric approach.Ability to handle customer inquiries and resolve issues effectively.Organizational Skills:Excellent organizational and time management skills.Ability to manage multiple tasks and priorities in a fast-paced environment.Personal AttributesResults-Oriented:Team Player:Adaptability:Professionalism:

Performance BonusIncentivesMarriage giftNo MC BonusDental BenefitsMedical benefitsInsuranceAnnual LeaveMaternity LeaveChildcare LeaveCompassionate LeaveMarriage LeaveStudy LeaveAnnual Company Retreat/TripEat well, Play well, Live well Program (EPL)Study/Improvement Courses