Current jobs related to IT Service Lead Analyst - Kuala Lumpur - The Cigna Group

  • Lead Cloud Architect

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lead Discovery GmbH Full time

    About the RoleWe are seeking a highly skilled Lead Cloud Architect to join our team at Lead Discovery GmbH. As a key member of our organization, you will be responsible for driving the development and implementation of modern and effective cloud-based data management practices.Key ResponsibilitiesDesign and Development: Lead the design and development of...

  • Lead Cloud Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lead Discovery GmbH Full time

    About the RoleWe are seeking a highly skilled Lead Cloud Engineer to join our team at Lead Discovery GmbH. As a key member of our organization, you will be responsible for driving the development and implementation of modern and effective cloud-based data management practices.Key ResponsibilitiesDesign and Development: Lead the design and development of...

  • IT Service Lead Analyst

    4 months ago

    Kuala Lumpur, Malaysia The Cigna Group Full time

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics,...

  • Service Desk Analyst

    4 months ago

    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

  • AWS Cloud Architect

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lead Discovery GmbH Full time

    Lead AWS EngineerAs a key member of our Data Platform Competency Centre, you will play a pivotal role in driving the development and implementation of modern and effective data management practices that enable the use of data in our system within the organisation. Our Ørsted data ecosystem (ØDE) is a cutting-edge cloud-based data platform that facilitates...

  • Data Analyst

    1 week ago

    Kuala Lumpur, Malaysia Power IT Services Full time

    **Data Analyst Designer** with Data and Reporting Analysis, Design and modelling experience - Expertise on Source **data analysis, Data Mapping and Data Modelling** - Experienced in Translating **business requirements to Data and Reporting requirements** and translate into Data designs and leading the delivery sprints - Data analysis using SQL - Write use...

  • Business Analyst

    3 months ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

  • Business Analyst

    4 months ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

  • Lead Mi Analyst

    3 months ago

    Kuala Lumpur, Malaysia Deutsche Bank Full time

    The Lead MI Analyst is responsible for leading and managing a team of MI Analysts in the development and delivery of management information (MI) solutions for the business. The Lead MI Analyst will be responsible for ensuring that MI solutions are aligned with the business strategy, that they are accurate, timely, and relevant, and that they meet the needs...

  • Business Analyst Lead

    3 months ago

    Kuala Lumpur, Malaysia TribeHired.com Full time

    **Designation**:Business Analyst Lead **Vertical**:Global Delivery The position will be a part of Company’s S.P.A, offering Digital Solutions in BFSI sector focusing on primarily Analytics & Scoring services, Credit Management solutions, Decision solutions, Collections, Digital Underwriting and Business Information Reports. Role will be based in Kuala...

  • B2b Solution Analyst

    4 months ago

    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    HI ABOUT US: We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. ABOUT CLIENT: Our client is a Tier-1 System Integrator and global leader in providing IT...

  • Business Analyst Lead

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyA multinational organisation is on the lookout for a professional in the Business Analyst space to take on a lead role for a special project. This company has a long-standing presence globally of over a few decades. As such, their team has been at the forefront of leading IT innovations and providing solutions to support international...

  • Business Analyst Lead

    1 day ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyA multinational organisation is on the lookout for a professional in the Business Analyst space to take on a lead role for a special project. This company has a long-standing presence globally of over a few decades. As such, their team has been at the forefront of leading IT innovations and providing solutions to support international...

  • Business Data Analyst Lead

    4 months ago

    Kuala Lumpur, Malaysia CAPCO Full time

    **ABOUT CAPCO** Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. **ROLE...

  • GTS Team Lead

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    About the RoleWe are seeking a highly skilled and experienced GTS Team Lead to join our Businesslist team. As a key member of our IT service management team, you will be responsible for leading a team of GTS analysts and ensuring the delivery of high-quality IT services to our internal customers.Key ResponsibilitiesLead a team of GTS analysts and provide...

  • Financial Reporting Analyst

    3 months ago

    Kuala Lumpur, Malaysia Baker Hughes Full time

    **Financial Reporting Analyst - Lead** **Would you like to develop world-class Finance skills?** **Would you like to develop your career with a Global Energy company?** **Be part of a team that keeps moving** Our Finance team provides the insight and accuracy to support our global operations. We are a key partner to the business, delivering strategic...

  • Business Data Analyst Lead

    4 months ago

    Kuala Lumpur, Malaysia CAPCO Full time

    **ABOUT CAPCO** Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. **ROLE...

  • Team Lead Customer Service

    3 months ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Native Japanese - Team Lead Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM13,500 -14,000 Sector: Aviation Language Proficiency: Japanese + English (B2 level). Aviation sector experience mandatory. About Role: The responsibility of the team lead is to ensure that organizational metrics and goals are met by rallying and...

  • Korean - Team Lead Customer Service

    3 months ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Korean - Team Lead Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM13,000 -14,000 Sector: Aviation Language Proficiency: Korean + English (B2 level) Language. Aviation sector experience mandatory. Joining date: ASAP or with Notice period. About Role: The responsibility of the team lead is to ensure that organizational metrics...

  • Business Reporting

    4 months ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

IT Service Lead Analyst

4 months ago

Kuala Lumpur, Malaysia The Cigna Group Full time

The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics, IT audit requests, supporting the technology teams conducting compliance assessments, identifying areas of improvement, and ensuring timely closure of audit findings with a forward-thinking approach to automation. You will work closely with our IT cross-functional teams to maintain accurate procedure documentation and promote a culture of compliance through new ways of working.

You must be well-rounded, inquisitive highly motivated, self-starter that works best in a collaborative, dynamic, and agile environment. Excellent communication skills (written and oral) are essential to this position as the role will interface with on- and off-shore resources, business owners, enterprise architects, security, and infrastructure resources. An IT Service Excellence Analyst needs to be resilience and demonstrate the ability to multi-task multiple projects to tight deliver timescales.

Job Description:

Key Responsibilities:

  • Monitor and review departmental procedure documentation to ensure accuracy, completeness, and compliance with internal policies, regulations, and industry standards.

  • Collaborate with various technology team leads on/offshore to develop action plans for addressing compliance issues and track progress towards closure.

  • Develop, maintain, scope, and monitor an up-to-date repository of compliance findings, and leading towards corrective actions in a positive timely manner.
  • Identify and assess potential risks and vulnerabilities related to our IT Infrastructure Services to drive improvement.

  • Develop, Evaluate, Prepare, and distribute regular monthly reports on IT Service status, trends, and improvement initiatives.

  • Identify process improvements and recommend solutions for streamlining operations and improving efficiency.

Desired Traits:

  • Proactive, with the ability to adjust or flex approach based upon the situation at hand.
  • Ability to partner and build relationships across the organisation to collaboratively achieve goals.
  • Ability to communicate effectively and concisely with their team, Stakeholders and Management.
  • Proactive and Inquisitive approach to continuous learning and development, seeking to enhance and expands oneâs knowledge and skills.

Required Experience / Qualifications

  • 5+ years of IT Service Management experience
  • IT Compliance Knowledge
  • Ability to facilitate and proactively organise meetings.
  • Excellent Analytical Skills
  • Attention to Detail
  • Problem Solving and critical thinking skills. 
  • Must be a Self-starter and can work with minimal information.

Desired Experience / Qualifications

  • Experience with Jira.
  • Regulatory Knowledge (SOX, GDPR, ISO9001, ISO27001)
  • Audit Tools and Technologies

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.