Customer Relations Executive

4 weeks ago


Malaysia Talent Recruit Full time

Company Background

Our client is a management company that helps Japanese companies/expatriates manage health risks for their employees traveling or working abroad, like emergencies, checkups, and insurance. As they continue to expand their business in Malaysia, they are actively hiring for a Customer Relation Officer / Admin Executive to join their team.

Job Description

  • Main duties and responsibilities include attending to our Japanese members at the hospital as an interpreter during doctor consultations and health screenings.
  • Providing medical support to Japanese members, including handling hospital procedures and insurance claims.
  • Providing police reporting support as an interpreter for Japanese customers involved in car accidents.
  • Handling documents and data input into the computer system in Japanese & English.
  • Providing general administrative and operational support for assigned tasks.
  • Answering phone calls, handling email correspondence, and performing ad-hoc duties.

Requirements

  • MUST HAVE minimum JLPT N2 & above
  • Graduates from Japanese University are highly encouraged to apply.
  • Fluent in Japanese and good in English, Malay.
  • High interest in Japanese culture, with a passion to learn and interact with Japanese clients.
  • Working hours - Monday to Friday 8 am to 5 pm.
  • Standby 24/7 - rotational shift (for urgent cases if needed to be there at location to assist Japanese Expats) - Overtime & Traveling allowance will be provided.

Benefits

  • Basic Salary starting from RM5,000 to RM7,000.
  • Parking provided if self-driving.
  • Traveling allowance for those commuting via public transport.
  • Medical insurance.
  • Health screening.
  • Medical check-up.
  • Yearly increment.
  • Handphone allowance.
  • Overtime allowance.

Interested candidates may apply online or email resume to mona(at)talentrecruit.com.my .

Only shortlisted candidates will be notified.

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