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Customer Relations Officer

3 months ago

Sungai Penchala Kuala Lumpur Kuala Lumpur Malaysia Capital Intertrade Sdn Bhd. Full time

Ensure after-sales support to customers by providing a high-quality level of customer service (eg, receive and respond to customer queries, attend to customer needs, replenish refreshment supply).Using the in-house system to update all booking appointments for serving and repairs.

Process job order and ensure effective flow of information from customers to workshop and vice versa.
Respond promptly and direct customer requests and issues to the designated resource, follow up on customer interactions.
Maintain a record of all security passes to ensure rightful collection of serviced car.
Entrusted to handle cashiering duties, manage and keep proper records of daily payments received.
Provide assistance and work together with your teammates to improve the customer experience level.
Performs all other related duties as assigned by the superior from time to time.

Preferably with a Diploma in Commerce or relevant fieldAt least 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environmentExcellent customer services skills and pleasant telephone etiquettePossess strong accountability to high quality of servicePossess strong communication skills

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