Director of Sales

7 days ago

Malaysia IHG Hotels & Resorts Full time

Join us today and shape tomorrow

Crowne Plaza is part of IHG Hotels & Resorts, one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Crowne Plaza Penang Straits City is conveniently located 27km from the Penang International Airport. Our hotel is on the mainland and right across George Town. Guests are welcome to recharge at the lounge, gym, or enjoy a swim at the rooftop infinity pool. Dine in at our restaurant or in the comfort of our 24-hour in-room dining service.

Your Day To Day People
  • Direct day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
  • Educate, train, and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools, and equipment to successfully carry out job duties.
  • Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) to produce group and/or convention business, including room sales, food and beverage sales, and catering/banquet services.
Financial
  • Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
  • Create and implement sales plans that drive measurable incremental occupancy, increase average rates, and increase volume, food and beverage, and banquet sales.
  • Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, and monitor performance to ensure actual sales meet or exceed established revenue plan.
Guest Experience
  • Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
  • Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
  • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups, and other key guests.
  • Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.
Responsible Business
  • Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with the appropriate department on solutions.
  • Develop awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media-related inquiries.
  • Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities.

In return, we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr

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