Customer care executive

3 weeks ago


Shah Alam, Malaysia TIME's Group Full time

EG-Tech Professional, formerly known as I-Phoenix Sdn. Bhd., is a leading business consulting company that specializes in financial services and payment solutions. With our deep roots in information technology consulting, we are at the forefront of enabling financial organizations to thrive in new and competitive landscapes. By joining us, you'll be part of a dynamic team that enjoys full access to cutting-edge technology. Key Responsibilities: Provide exceptional customer service by addressing client inquiries and resolving issues promptly and professionally. Conduct periodic service achievement reviews with clients and assist clients in ensuring clear and effective communication. Manage and follow up on customer feedback to continuously improve service quality. Collaborate with internal teams to ensure seamless service delivery. Maintain accurate records of customer interactions and transactions. Support the implementation of new customer service initiatives to enhance client satisfaction. Requirements: Experience: Minimum of 3 years in customer service or a related field. Education: Diploma or higher in any discipline. Languages: Proficient in English and Bahasa Malaysia. Skills: Strong communication and problem-solving skills, with a customer-first mindset. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and collaborative work environment. The chance to work with a forward-thinking company that values innovation and customer excellence.#J-18808-Ljbffr



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