Telemarketing

2 weeks ago


Shah Alam, Selangor, Malaysia Zuellig Pharma Sdn Bhd Full time

PURPOSE


To support our ZP Therapeutics commercial team in the outreach and engagement of our customers and consumers, with deployment of the latest data analytics and segmentation tools.


KEY RESPONSIBILITIES

  • Engagement & Customer Service
  • Engage and build good rapport with existing customers, with the aim to achieve winwin business outcome for both parties.
  • Manage and respond promptly to customers' enquiries received via the Sales hotline, order placement system and digital channels.
  • Followup on sales orders to ensure that the orders have been processed and delivered on time.
  • Inform customers of sales promotions, upcoming events etc.
  • Support the field force in following up on any outstanding issues and feedback from customers.
  • Sales & Marketing (promotional)
  • Review and plan relevant target customer list, with the use of data analytics tools, for intended sales messaging to ensure effective sales existing, lapsed and new opportunities.
  • Collate customers' feedback on assigned products based on performance and changes observed for reporting back to management.
  • Review and work out an action plan including call plan at the beginning of each month to achieve set target.
  • Customer Database Management
  • Update Client database on a regular basis to better aid customer segmentation.
  • Others
  • Achievement of call and attendance KPIs as per assigned.
  • In compliance with Company's policies and SOPs.
  • Support all adhoc CRM or MCE projects or programs as assigned.

REQUIREMENTS

  • Minimum Diploma in Sales & Marketing, Science or related discipline.
  • At least 2 years' sales experience, with prior telemarketing experience preferred.
  • Prior experience in the pharmaceutical, consumer healthcare, eCommerce or related industries would be a distinct advantage.
  • Possess good interpersonal and communication skills
  • Proficient with Microsoft office (word, excel).

Job Types:
Full-time, Permanent

Salary:
RM1, RM2,000.00 per month

Benefits:

  • Free parking
  • Maternity leave

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary

Experience:

  • Promoter: 1 year (preferred)

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