Chat Support Specialist

2 weeks ago


Brickfields, Malaysia Career International Fos Sdn. Bhd Full time
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the project processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
  • Vietnamese

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • KL Sentral: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

- chat support: 1 year (preferred)

Language:

  • Vietnamese
(preferred)

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