Social Media Chat Support Specialist
2 weeks ago
About the Role:
We're seeking a talented and multilingual individual to join our fast-paced Chat Support team.
You'll be the friendly face (or rather, voice) behind the scenes, providing exceptional support to users on a popular social media platform.
What You'll Do:
- Be a champion for our users You'll troubleshoot issues, answer questions, and provide clear and concise guidance through chat.
- Foster a positive and engaging online community. Your empathy and communication skills will be key in building rapport with users from diverse backgrounds.
- Think on your feet You'll encounter a variety of inquiries, and your ability to research and find solutions quickly is essential.
- Embrace the power of collaboration. You'll work alongside a team of passionate individuals, learning from each other and sharing best practices.
- Be a bridge between cultures. As a nonnative Japanese speaker, your unique perspective will be invaluable in understanding and supporting users from Japan.
You're a Perfect Fit If You:
- Have a genuine passion for helping others and building positive relationships.
- Thrive in a fastpaced, dynamic environment where no two days are the same.
- Possess excellent written and verbal communication skills, with a strong grasp of both English and Japanese.
- Are a quick learner with a knack for problemsolving and researching information.
- Enjoy being part of a team and collaborating with others to achieve common goals.
- Have a positive and enthusiastic attitude, with a commitment to providing exceptional service.
Job Types:
Full-time, Fresh graduate
Pay:
RM2, RM8,100.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Education:
- Diploma/Advanced Diploma (required)
Language:
- Japanese (required)
- English (required)
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