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Guest Service Agent

3 months ago

Nusajaya, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

Responsibilities:

GSA / Front Office Assistant are playing an important role in forming a quality image of the hotel as the guest's first impression, when coming to the reception area:

  • Responsible for smooth check-in, check-out, posting all transactions and reporting.
  • Maintain the positive appearance, proper grooming and keeps tidy.
  • Pays full attention to guest's demands, especially when dealing with handling any complaint.
  • Provide assistance to the guests who have health problems by offering first aid kit or doctor's service.
  • Handle wakeup call requests.
  • Prepare and organize handling of group checkin and checkout.
  • Inform superiors and all service areas in case of sleep out, as well as the guest him / herself regarding the sleep out policy.
  • Respond promptly, completely and cheerfully to all guest questions, problems, and requests.
  • To ensure that you as a Receptionist at the hotel have a comprehensive knowledge of the city, and what is happening within the city at all times, and ensure that all guest inquiries are met with prompt, informative yet friendly solution.
  • Inform the superior on all outstanding balances of the guests for further action (lock out).
  • Ensure the guest understands and is informed properly regarding late check
- out policy.

  • Able to operate the switchboard in the operator room in case of replacement needed and daily rolling.
  • Note in logbook all guest in house special requests for next day.
  • Conduct any other duty assigned by supervisor or management.

Job Requirements:

  • Have at least 1 year experience as hotel receptions or equivalent.
- min SPM/Dip in Hotel Management.

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail.
-
FRESH GRADUATES FROM HOTEL MANAGEMENT ARE ENCOURAGE TO APPLY
:

  • Willing to work shift, night shift and public holiday.
  • Will be based at Medini, Iskandar Puteri.

Pay:
RM1, RM2,200.00 per month