Customer Service Management

Guide customers through product usage, answer questions and collect feedback to improve satisfaction. - Identify and address cancellation concerns with personalized calls, converting lost orders into sales. - Identify trends and root causes of returns, cancellations, and other issues to improve processes. - Implement strategies to retain key customers, drive...

Assist Customer Experience Representatives in managing their day-to-day activities and operations. Maintain and further develop quality relationships with existing customers and warehouses. Schedule or reschedule pickup and delivery appointments. Provide necessary information to internal departments in order to meet service parameters required by the...

Are you looking for an opportunity to work in the supply chain? If so, we may be the place for you! We provide integrated, thorough, and high quality logistic solutions to our clienteles in this fast-paced environment. Customer engagement and satisfaction is key to our success. We are looking for talents who are hungry to learn new things, passionate in...

**Responsibilities**: - Order Processing: Facilitate the processing of cross-border orders, including order placement, tracking, and delivery coordination. Ensure accuracy and efficiency in order fulfilment while adhering to company policies and procedures. - Documentation and Compliance: Ensure compliance with cross-border regulations, customs...

Customer Service:Job scope: To deliver excellent CS and manage the needs of Shopee's customer (through live chats) Liaise with other departments as required to resolve user issues Professionally handle the high volume of inquiries from customer Able to speak and write in English fluently- Working days:5 days a week, 2 day off (1 weekend and 1 weekday)-...

Responsibilities: Order Processing: Facilitate the processing of crossborder orders, including order placement, tracking, and delivery coordination. Ensure accuracy and efficiency in order fulfilment while adhering to company policies and procedures. Documentation and Compliance: Ensure compliance with crossborder regulations, customs requirements, and...

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - BUKIT RAJAH, KLANG SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other...

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - BUKIT RAJAH, KLANG SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other...

Position:Customer Service Officer - OperationsTenure:5 Months ContractSalary: RM RM 1800 (Basic) + RM 100 (Shift Allowance) + OvertimeWorking Location:Bukit Raja, Klang, SelangorJob Descriptions: Responsible for updating stores on time and accurately. Follow up and work with the JMS Team in transport to get the latest update on truck statuses. Responsible...

**Position**:Customer Service Officer - Operations **Tenure**:5 Months Contract **Salary**: RM 1500 - RM 1800 (Basic) + RM 100 (Shift Allowance) + Overtime **Working Location**:Bukit Raja, Klang, Selangor **Job Descriptions**: - Responsible for updating stores on time and accurately. - Follow up and work with the JMS Team in transport to get the latest...

_Job responsibilities: -_General Description:Interact with customers to provide and process information in response to inquiries, concern and requests about products and services.Duties and Responsibilities: To ensure Customers satisfaction is at its hgihest while managing and tracking KPI's. Troubles shoot and track job progress from beginning until the...

Scope of Task: 1. To deliver excellent customer service and manage the needs of online customers (through live chat).Liaise with other departments as required to resolve user issues.Able to handle high volume of inquiries from customer.Able to Speak and write in English fluently.Provide responses and advisory to customers /sellers.Ensure that all actions...

**Decision accountabilities** - Responsible for updating stores on time and accurately. This is not only for the original ETA of truck arrival but on all subsequent revised ETA’s if trucks are delayed for any reasons. - Follow up and work with the JMS Team in transport to get the latest update on truck statuses and dive in to check independently if...

**JOB OVERVIEW** We are looking for an HR & Admin Manager to oversee all aspects of human resources and Admin practices and processes. **JOB DESCRIPTIONS** To handle entire Payroll administration To handle entire recruitment Process To handle ISO 22000 HR/Administrative documentation To develop the HR Policies and Procedures in compliance to the...

**JOB OVERVIEW** We are looking for an HR & Admin Manager to oversee all aspects of human resources and Admin practices and processes. **JOB DESCRIPTIONS** To handle entire Payroll administration To handle entire recruitment Process To handle ISO 22000 HR/Administrative documentation To develop the HR Policies and Procedures in compliance to the...

Guide customers through product usage, answer questions and collect feedback to improve satisfaction. - Identify and address cancellation concerns with personalized calls, converting lost orders into sales. - Identify trends and root causes of returns, cancellations, and other issues to improve processes. - Implement strategies to retain key customers, drive...

Customer Service ExecutiveXiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low YatRESPONSIBILITY: Handle customer service onsite Resolve customer problem and issue Do admin and any related taskREQUIREMENT: Minimum SPM Speak Malay and English Willing to learn & start from below Availability to work shift hours, including weekends and...

Scope of Task: - 1. To deliver excellent customer service and manage the needs of online customers (through live chat). 2. Liaise with other departments as required to resolve user issues. 3. Able to handle high volume of inquiries from customer. 4. Able to Speak and write in English fluently. 6. Provide responses and advisory to customers /sellers. 7....

**Responsibilities**: - Order Processing: Facilitate the processing of cross-border orders, including order placement, tracking, and delivery coordination. Ensure accuracy and efficiency in order fulfilment while adhering to company policies and procedures. - Documentation and Compliance: Ensure compliance with cross-border regulations, customs...

**Customer Service**: **Job scope**: - To deliver excellent CS and manage the needs of Shopee's customer (through live chats) - Liaise with other departments as required to resolve user issues - Professionally handle the high volume of inquiries from customer - Able to speak and write in English fluently - **Working days**:5 days a week, 2 day off (1...