IT Service Desk Analyst

**Client background**: Our client is founded in 1992, offers cloud SaaS, mobile apps, and products for workforce engagement, corporate e-commerce, and human capital management. With a user base of 1,000+ companies across Malaysia, Singapore, Indonesia, and the Philippines, they have experienced workforce focused on customer service, product, and business...

**An MNC Providing Purification Solutions For Semiconductor Device Fabrication (Bayan Lepas, Penang)** The role leads a 24/7 IT Service Desk team consisting of 10 Helpdesk Call Centre Agents based in the Penang shared service centre and 3 IT Onsite Desktop Engineers based in the Kulim plant. **Salary**: From RM15,000.00 per month Schedule: - Day...

**An MNC Providing Purification Solutions For Semiconductor Device Fabrication (Bayan Lepas, Penang)** The role leads a 24/7 IT Service Desk team consisting of 10 Helpdesk Call Centre Agents based in the Penang shared service centre and 3 IT Onsite Desktop Engineers based in the Kulim plant. **Salary**: From RM15,000.00 per month Schedule: - Day...

An MNC Providing Purification Solutions For Semiconductor Device Fabrication (Bayan Lepas, Penang)The role leads a 24/7 IT Service Desk team consisting of 10 Helpdesk Call Centre Agents based in the Penang shared service centre and 3 IT Onsite Desktop Engineers based in the Kulim plant.Salary: From RM15,000.00 per monthSchedule: Day shiftEducation:...

Qualifications Diploma or Bachelor Degree in IT / Computer Science or equivalent Professional certification is an added advantage i.e. MCP/MCITP/MCSE, Lotus Notes, ITILCore responsibilitiesThe range of activities and tasks to be undertaken by a First Level Support Analyst are to:Take and receive all customer calls in a professional and courteous manner as...

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration...

Qualifications - Diploma or Bachelor Degree in IT / Computer Science or equivalent - Professional certification is an added advantage - i.e. MCP/MCITP/MCSE, Lotus Notes, ITIL Core responsibilities The range of activities and tasks to be undertaken by a First Level Support Analyst are to: - Take and receive all customer calls in a professional and...

Job Title: Operations Analyst, HR Shared Services **Job Description**: The Role: HR Operations Analyst- The EBSC HR Operations Analyst is responsible to provide comprehensive HR transactional support and coordination related to HR activities. Primary areas of responsibility include master data management of employees, employee status changes, time and...

**Position: Customer Service Analyst** **Location: Bayan Lepas, Penang** **Employment type: Contractual** **Responsibilities**: - Manage task given within the operation hours specified. - Address and monitor any issues reported. - Follow up pending requests or receipt until closure. - Collate orders in statistical report, update data and maintenance. -...

Job Title:Operations Analyst, HR Shared ServicesJob Description:The Role: HR Operations Analyst The EBSC HR Operations Analyst is responsible to provide comprehensive HR transactional support and coordination related to HR activities. Primary areas of responsibility include master data management of employees, employee status changes, time and attendance...

Job Title: Operations Analyst, HR Shared Services **Job Description**: - The Role: - The core purpose is the mission of the job - why it needs to be filled and how it fits into the organization. By narrowly defining the Core Purpose, you’re able to define what’s needed to solve the existing business challenge(s)- The EBSC HR Operations Analyst is...

Job Title: Operations Analyst, HR Shared Services **Job Description**: The Role: The core purpose is the mission of the job - why it needs to be filled and how it fits into the organization. By narrowly defining the Core Purpose, you’re able to define what’s needed to solve the existing business challenge(s)- The EBSC HR Operations Analyst is...

Job Title: Operations Analyst, HR Shared Services **Job Description**: - The Role: - The core purpose is the mission of the job - why it needs to be filled and how it fits into the organization. By narrowly defining the Core Purpose, you’re able to define what’s needed to solve the existing business challenge(s)- The EBSC HR Operations Analyst is...

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration -...

**Title**:Sales Operations Analyst **Requisition ID**:55610**Department**:Global Customer Service**Location**:Bayan Lepas, MY**Job Function**:Sales Operations**Renesas Electronics (Penang) Sdn. Bhd** - Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia**Job Highlights**: - Attractive Remuneration: Bonus + Profit Sharing - Flexible working...

Position: Quality Analyst - Native Japanese Location: Bayan Lepas, Penang Salary Range: RM12,000 Language: Japanese + English Specialization: QA exp in Customer Service background Target Onboarding Date: ASAP Type: Full-time Shift: Regular shift and/or 24/7 NOTE: BPO QA experience is required Skills and Experience: - Minimum a bachelor's degree -...

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters. Citytro Sdn Bhd trading as Eastin Hotel Penang, which is located in the Queensbay integrated, waterfront development, strategically nestled within a 15mins drive from Georgetown and 10mins away from the Penang...

1 Opening- Bayan Lepas**Role description**: Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2)...

JOB SUMMARYWe are looking for an IT Lead/Business Analyst to support Oracle project, i.e. to migrate our ERP system from Oracle EBS R12 to Oracle Fusion Cloud. Below are a few bullets outlining responsibilities and desired skillsets.ESSENTIAL DUTIES AND RESPONSIBILITIESIT Business Analyst/Solution Lead - Manufacturing & Supply Chain Serve as the IT Solution...

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters.Citytro Sdn Bhd trading as Eastin Hotel Penang, which is located in the Queensbay integrated, waterfront development, strategically nestled within a 15mins drive from Georgetown and 10mins away from the Penang International...