Resource Management Administrator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time
About the Role

SWIFT provides a range of on-site business and technical/supporting infrastructure consultancy services across SWIFT's customer base.

The Financial Services Industry Consultant operates in a medium to complex business and technical environment in a selected market supported by SWIFT In linewith the Commercial strategy/Operating/Regional plans and under close supervision of more senior colleagues, the Financial Services Industry Consultant is responsible to deliver consulting services.

What will make you successful?

  • As the first point of contact, to process all new professional services orders within the agreed service level agreements and to ensure all professional service order are aligned with predefined framework
  • Monitor the day to day running of operations to ensure smooth progress with major stakeholders (presales, business development, services delivery, partners). Be quality oriented and have an operational excellence mindset at all times
  • Maintain macrolevel understanding of Consulting orders, potential new business, resource demand for the next months, resource supply and challenges within the scope of the role
  • Support and guide consultants for enquires in related to Project Management and time tracking tool
  • Work with major stakeholders to process monthly billing activities for services organization and handle adhoc request in related to invoice or credit note
  • Assist to plan, monitor and update operation procedures, implement improved operational measures that promotes efficiency, contribute to continuous improvement project
What will make you successful?

  • Bachelor's degree or equivalent relevant experience
  • Minimum 2 years of experience in the business operation
Professional knowledge and expertise

  • Thrives under pressure, excels in multitasking, and meets tight deadlines with determination
  • Excellent interpersonal and communication skills (including listening skills) to deal with a wide range of internal & external stakeholders across the globe
  • Proactive, selfmotivated, delivery and results focused and having a keen interest for continuous improvement
  • Analytical and problem solving skills combined with flexibility, adaptability, attention to details and can do attitude
  • Ability to work independently and as part of a team, keen to learn and open to feedback
  • Working knowledge and experience in Microsoft Excel, PowerPoint, Salesforce, Confluence, Jira, Upland is a plus
  • Strong command of written and spoken English and Mandarin
You may want to reach out to the recruiter for more information via LinkedIn;
Victor Ooi

, Senior Talent Acquisition.

What we offer

  • We put you in control of career
  • We give you a competitive package
  • We help you perform at your best
  • We help you make a difference
  • We give you the freedom to be yourself
  • We give you the freedom to be yourself
. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of_ _age, background, culture, colour, disability, gender, nationality, race, religion_, or veteran/military status._

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