Customer Success Specialist(Mandarin)

2 weeks ago


Bayan Lepas, Malaysia Careers International Full time

Responsibilities:

  • Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
  • Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  • Maintains and improves quality of service by sharing suggestions and recommendations.
  • Keeps job knowledge and skills up to date by attending training and continuously learning.
  • Meets all key performance indicators set by the company and client.
  • Adheres to the policies and procedures set by the company and client.

Requirements:

  • Bachelor's Degree, Diploma or SPM is preferred.
  • Must have Mandarin Language proficiency (reading, writing and oral comprehension)
  • Ability to handle queries and objections in a professional manner.
  • Passionate about communication and interacting with people is key to success in this role.
  • Able to receive continuous feedback and work in a fastpaced working environment.
  • Positive attitude and willingness to learn and go the 'extra mile'
  • Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
  • Decisionmaking skills and analytical skills are highly needed competencies due to nature of the program
  • Good reasoning and analytical skills.
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Pay:
RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)

Ability to Commute:

  • Bayan Lepas (required)

Ability to Relocate:

  • Bayan Lepas: Relocate before starting work (required)


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