Franchisee Relationship Executive

2 weeks ago


Subang Jaya, Selangor, Malaysia Old Town White Coffee Full time

Job Summary

  • To carry out general franchise administration, coordination work for domestic franchise including correspondence and administration, clerical, personal assistant and ad hoc duties.

Key Responsibilities & Accountabilities

  • Prepare reports with analysis and presentation slides to management on a monthly, halfyearly, and yearly basis as well as other ad hoc presentation slides required by HOD.
  • Compile reports for FOMS monthly.
  • Undertake special assignments, adhoc functions, and related duties as and when necessary.
  • Involved in compilation from various departments:
  • Monthly Work In Progress
  • Monthly Calendar Planner from FOMs;
  • Filing all documents, letters, and reports accordingly;
  • Coordinate with the various departments for outlet followup and defect;
  • Consolidate the Direct and Franchise department sales report;
  • Prepare the daily, weekly & monthly reports required by HOD:
  • Sales Innovative Report
  • Daily Kopitiam Sales
  • YTD Kopitiam Sales
  • Monthly Sales Data by Region
  • Top 10 & Bottom 10 Sales
  • Ecolab update for upcoming outlet
  • Prepare Non-Compliance Letter ("NCL") while FOMs reported the finding of outlet visiting.
  • To assist iPay88 registration or termination for Direct and Franchise Outlet.
  • To implement and maintain the Franchise database.
  • Facilitate effective communication between the franchisor and franchisees.
  • Distribute important announcements, updates, and marketing materials to franchisees.
  • Take dictation and meeting agenda / minutes, memo drafting for domestic franchise operations with accurately enter notes and distribute.

Job Requirements:

  • At least SPM and above or 1 year of working experience in the related field as required for this position.
  • Strong Coordination and organization skills with initiative and strong advocate of confidentiality.
  • Pleasant personality with good communication and interpersonal skills.
  • Computer literate, wellversed in Microsoft Office Applications (MS Word, Excel, Power Point). 5. Able to perform multitasking.
  • Ability to communicate fluently (written and spoken) in English and Malay.
  • Must be a team player and able to work under pressure.
  • Able to travel as and when required.

Job Types:
Full-time, Permanent

Salary:
RM3, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

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