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CRM Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

Key Responsibilities:

  • Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough.
  • Analyse, plan, monitor and optimise key account customer's performance based on business goals.
  • Formulate special promotions or events for key account customers based on their preferences and performance.
  • Monitor escalation cases and negative feedback from key account customers closely with the CRM team, to retain and restore customer confidence through effective resolution and proactive measures.
  • Communicate closely with product, marketing and management teams to ensure alignment of business goals.
  • Provide guidance and support in executing CRM initiatives, leading CRM teams to ensure tasks effectiveness and achieve business goals.
  • Provide leadership and guidance to foster a culture of knowledgesharing through effective communication and documentation.

Requirements:

Must haves:

  • SPM or above. Bilingual in English, Chinese (verbal, written & read).
  • Minimum 2 years in CRM manager role experience with proven annual sales team award.
  • Fast learner, able to transform knowledge into practical business.
  • Strategic management thinking with strong leadership in team development.
  • Customer centric, high flexibility in problemsolving and resultoriented.

Pay:
From RM11,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Monday to Friday

Language:

  • Mandarin (preferred)