Customer Value Management Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Maxis Full time
Are you ready to get ahead in your career?

  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?


Usage & Retention Analyst will steer and shape the strategy to run customer lifecycle management within the Enterprise business base with the objective of driving value creation.

This involves creating the right customer propositions for identified target segments and create campaigns to drive adoption of the propositions.

What are you accountable for?

  • Identify key drivers, mechanics and dependencies for driving conversion, product adoption, retention and cross sell.
  • Develop campaigns to drive adoptions of relevant products across various segments.
  • Translate analytics into clear insights and actionable recommendations.
  • Identify customer segments for targeted marketing programs and craft customer offers and programs to deliver base revenue growth.
  • Interlock with segment sales for feedback and improvement on campaigns.
  • Analyse data and present it in a meaningful way using data visualization, data mapping and storytelling.
  • Support process simplification and automation of workflow for base management.
  • Manage device loyalty program.
What do you need to have for the role?

  • Formal Education_
  • Bachelor degree in a relevant field of study
  • Work Experience_
  • 57 years relevant experience in telecommunication, Product related role.
  • Experienced in working with data to generate insights and KPI tracking.
  • Skills / Knowledge_
  • Advanced knowledge in excel, good communication, logical reasoning, advanced powerpoint & presentation skills.
  • Has experience liaising and managing different business stakeholders.
  • Experience with scripting / programming tools/ data visualisation such as SQL, Power BI, Tableau.
What's next?

Maxis values diverse voices & people.

We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.



  • Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    The OpportunityOur partner, a leading global InsureTech who has been providing small businesses with the simplest way to get their business insurance sorted, is hiring for Customer Value Specialist to be part of their Manila team The team opened its doors in 2008 and now operates in Australia, the US, and New Zealand.As a Customer Value Specialist, you will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Specialist, Customer AcquisitionJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to...

  • Working Party Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    1. Ensure airworthiness of the aircraft for the work performed through the WP, sign the Certificate of Release to service and deliver back the aircraft to customers.Participate in the Working Party Preparation with the preparation group (Work scope, Work planning, Resources Doc/Material/Logistic).Allocate tasks to staff according to the competence...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Axpara Full time

    The Specialist ("Specialist") is a key commercial position that is dedicated to delivering Mesh Bio's healthcare software solutions to customers and partners. The Specialist is expected to work together with other company functions, including the Sales and the Product Management departments in meeting customers' needs.Responsibilities and Duties Documenting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qsr Brands Full time

    As an Online Customer Success Specialist at QSR Brands, located in Kuala Lumpur, Malaysia, you will be responsible for ensuring a positive customer experience through various online platforms. This entry-level position requires no prior experience, making it the perfect opportunity for individuals looking to kickstart their career in customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qsr Brands Full time

    As an Online Customer Success Specialist at QSR Brands, located in Kuala Lumpur, Malaysia, you will be responsible for ensuring a positive customer experience through various online platforms. This entry-level position requires no prior experience, making it the perfect opportunity for individuals looking to kickstart their career in customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hisential Full time

    Looking to cement your career in the healthcare sector? Look no further. Hisential is in search of a passionate Customer Experience Specialist who is ready to elevate patient experiences in a fast paced environment.Position Overview:As a Customer Experience Associate, you will be the first point of contact for our valued customers. Your primary...

  • Marketing Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia GENO Management Full time

    Position : Marketing SpecialistSalary : RM 3,400 - RM 3,700Working Hours : 9.00am - 6.00pmLocation : Petaling JayaJob Scope Create and support the daytoday execution of ad campaigns across Facebook and Google Ads platforms, including ad copy, creative assets, targeting, optimisation and budget management, to achieve departmental KPIs. Own the optimization...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HPE Full time

    Customer Account Specialist This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Thomson Reuters Full time

    Are you passionate about providing online and digital product training for legal and tax customers and/or employees to support new sales, increase customer usage, drive growth and contribute to retention targets?We are hiring for a Customer Training Specialist to serve as the "technical expert" in the online platforms to drive usage, reinforce value position...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hatch Asia Full time

    "Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.Our client is a leading provider of integrated logistics and supply chain solutions, serving a diverse range...

  • Customer Care Officer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    Answer calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Respond to customers on timely manner while following standard operating procedures. Comply with Bank's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    A customer success specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a "people person," by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover the root cause of a problem,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Britishpedia Media Group Sdn. Full time

    Title: Customer Care SpecialistCompany:Britishpedia Media Group Sdn. Bhd.Employment Type: Full-timeBasic Salary: RM RM 2800Location: Kuala LumpurAbout the Company:At Britishpedia Media Group (BPH), we're more than just a publishing house - we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Global Payments (Beamery) Full time

    Description:Primary Objective/Purpose of the JobResponsibilities Manage and define product life cycle for the responsible product suite, including but not limited to product roadmap, research, financial assessment, requirements, development, gotomarket planning, stakeholder training, product updates and improvements Commercialization of Digital Solutions...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Maju Digital Full time

    About UsWe are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value.About the roleWe are in the period of significant growth....