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App Monitoring Associate

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

Responsibilities:

  • Provide highquality technical support on Coda's platform to our users, inhouse developers, and partners across the globe through various communication channels.
  • Monitor, handle, and resolve technical and functional queries from key stakeholders across all regions and geographical locations.
  • Managing multiple cases at one time.
  • Assist internal and external stakeholders in QA testing.
  • Identifying issues and escalating them to proper key stakeholders.

Requirements:

  • 1+ years of technical support experience, preferably in the payments, ecommerce, fintech, or gaming industry.
  • Fluent Mandarin abilities to liaise with our Mandarinspeaking partners
  • Diploma/Degree in Computer Science or Information Technology or related certificate
  • Good written and verbal communication.
  • Flexible to changes and has a sense of urgency.
  • Attention to detail, good problemsolving skills, and time management skills.
  • Basic understanding of programming languages.
  • Willing to work in shifts including evenings and midnight, weekends, and public holidays.
  • Good understanding of monitoring tools (Granafa, Kibana) and ITSM tools (JiraSM, OpsGenie)