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Admin Sales

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

Role Title :
Subject Matter Expert (CDPU- Central Data Processing Unit)

  • Work From Office mode
  • Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and Ehailing services)
  • Salary Package : Up to RM 2200 (Basic Pay), Up to RM300 (Incentive)
  • Medical & Hospitalization entitlement
  • Training is provided
  • Fully vaccinated applicants only
  • Able to start immediately
  • Operation Hours : Monday to Friday: 09:00AM to 06:00PM
- : Alternate Saturday : 09:00AM to 06:00PM

JOB DESCRIPTIPON

  • Ensure there are zero pending cases from the team leader and Telesales queues in CRM system
  • Must be skilled and good in EXCEL, PIVOT and FORMULA
  • Must be able to read/write and speak fluently in Bahasa and English
  • Able to work independently and as a team
  • Establish work priorities according to the urgency of the cases and liaise with agents to monitor the cases in database
  • Guide, coach and managed inappropriate creation of cases by the agents
  • Ensure relevant processes and procedures are adhered according to cases
  • Monitor, suggest and continuously improving department's processes and product awareness
  • To implement and recommend elements that can contribute to the improvement of agents' case escalations
  • To submit the daily operations reporting to the client/internal management
    Assist to monitor/manage Real-Time agents' call:
  • Ability to work extra hours if required
  • To cross support the Operations within the team

Pay:
RM2, RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Day shift
  • Early shift
  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Attendance bonus
  • Overtime pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Administrative: 1 year (preferred)
Expected Start Date: 06/19/2024