Associate,call Centre

1 week ago

Bangsar South, Malaysia Astro Full time

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly.

"_It's our people that make Astro Malaysia's leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable._"

JOB RESPONSIBILITIES:

  • Ensure all inbound calls received is answered immediately
  • Maintain professionalism in handling customers' inquiries/complaints on the organizations products and services
  • Ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty
  • Perform end to end resolution in call handling by followup calls, and appropriate case escalation when necessary
  • Work in a team to ensure Call Centre Service Level are met
  • Maintain service quality at all times
  • Perform Upsell to potential customers and retain our customers

REQUIREMENTS:

  • Must be passionate about delivering great service to our customers
  • Minimum SPM with minimum 1and half years related working experience
  • Fluent in English and Malay
  • Experience and interest in Social Media, Mobile Technology, Instant Messaging, etc. Knowledge of Home Network and Wi-Fi set up, digital streaming would be an advantage
  • Must be able to speak fluently in Mandarin or Tamil

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