Client Journey Lead, Next Gen Bizchannel My

**Key Responsibilities** - Provide effective end-user support for NGB. - Building FAQ and knowledge database. - Coaching the internal users on new and existing client onboarding process. - Engagement with delivery and commercialisation teams on common issues and drive resolutions/solutions, either technical or through user education. - Understanding the...

Key Responsibilities Provide effective enduser support for NGB. Building FAQ and knowledge database. Coaching the internal users on new and existing client onboarding process. Engagement with delivery and commercialisation teams on common issues and drive resolutions/solutions, either technical or through user education. Understanding the existing BizChannel...

**Key Responsibilities** - Manage in designing, planning, and managing the client migration process. - Lead the migration team to conduct assessments on client profile in BizChannel to produce common sets of demography critical for the migration plan. - Rapidly brings to life change in migration strategy for customers and channels. - Work with customers in...

**Key Responsibilities** - Lead and manage Product Owners & UI/UX designers, working with them to support and improve the customer journey as well as transforming Transaction Banking products and services using new technology. - Identify and implement new opportunities through the customer journey to deliver high performing, agile customer interactions and...

Key Responsibilities Manage in designing, planning, and managing the client migration process. Lead the migration team to conduct assessments on client profile in BizChannel to produce common sets of demography critical for the migration plan. Rapidly brings to life change in migration strategy for customers and channels. Work with customers in gathering...

**Key Responsibilities** - Assist in the Migration rollout for NGB BizChannel Customers. - Manage enquiries from internal and external business customers pertaining NGB client migration. - Resolve customer complaints/issues by following up with the required Departments, & vendor to response to the customers on the outcome. - Highlight IT/Systems related...

Key Responsibilities Assist in the Migration rollout for NGB BizChannel Customers. Manage enquiries from internal and external business customers pertaining NGB client migration. Resolve customer complaints/issues by following up with the required Departments, & vendor to response to the customers on the outcome. Highlight IT/Systems related issues to the 2...

**Key Responsibilities** - Deliver Operational readiness - working with Product Managers and Journey Experts to ensure business processes and procedures are in place. - Deliver Regulatory readiness - working with compliance team to comply with country regulatory framework. - Deliver Commercial readiness - working with frontline units (Sales, RM, and Branch)...

**Key Responsibilities** - Coordinate the Sprint planning & testing activities. - Provide business requirements and design align with UI/UX style guides and framework. - Key contributors in ensuring design fit for targeted user personas. - Accountable for the business and product value delivery (from idea through to build, deploy, commercialization and...

Key Responsibilities Coordinate the Sprint planning & testing activities. Provide business requirements and design align with UI/UX style guides and framework. Key contributors in ensuring design fit for targeted user personas. Accountable for the business and product value delivery (from idea through to build, deploy, commercialization and operations)....

**PLAY, GROW and WIN** To be a part of Virtuos means to be a creator. At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004. Virtuosi is a team of experts - people who have come together to share...

**Key Responsibilities** - Drive strategic partnerships with value added services (VAS) players in the industry to strengthen NGB offering to SME segments and beyond. - Responsible to bring the offering from inception to commercialization including setting and actively tracking key milestones and deliverables. - Responsible to prepare business requirements...

Team Lead - Cantonese, Mandarin & English TrilingualGrowing your career as a Full time Team Lead - Cantonese, Mandarin & English Trilingual is a great opportunity to develop fundamental skills.Overview of PositionThe Team Lead will play a critical role within Client Company, by providing front-line supervision to the CSRs, and ensuring quality service is...

**Job description for Team Lead** - We are seeking a skilled and dedicated Team Lead to join our team in Sabah. - Reporting to our headquarters in Kuala Lumpur, you will play a key role in providing exceptional accounting and financial support to our clients. - As an integral member of our team, you will have the opportunity to contribute to the growth and...

**About Us**: Portcast is a venture-backed startup which predicts global trade flows to help logistics and shipping companies become more profitable. We are a predictive analytics company that offers a fast-paced, innovative environment where you will be empowered to sell our AI-product to C-level executives. We are customer-obsessed and are constantly...

**Team Lead - Cantonese, Mandarin & English Trilingual** Growing your career as a Full time Team Lead - Cantonese, Mandarin & English Trilingual is a great opportunity to develop fundamental skills. **Overview of Position** The Team Lead will play a critical role within Client Company, by providing front-line supervision to the CSRs, and ensuring quality...

Job Purpose To serve as a Team Member for the Business Requirements pillar in Project Rubik core team. Project Rubik is CIMB Bank’s initiative to replace 1View, its incumbent Customer Relationship Management (CRM) application. 1View is used by 5,800 users across the Bank’s primary channels (branch, contact centre, retail telemarketing, mobile sales,...

Job Purpose To serve as a Team Member for the Business Requirements pillar in Project Rubik core team. Project Rubik is CIMB Bank’s initiative to replace 1View, its incumbent Customer Relationship Management (CRM) application. 1View is used by 5,800 users across the Bank’s primary channels (branch, contact centre, retail telemarketing, mobile sales,...

To onboard client to new platform of Bizchannel and other cash management related products which allow client on-line, real time and secure access to information through CIMB. **Key Responsibilities * Strategy and Planning - To review documentation provide by customer / sales to do screening according to company sector for documentation as different...

**Salary: RM3,100** **Get to know the Role**: - The position is responsible to manage receivable Collections activities under Order To Cash (OTC) team to maximise conversion of receivable to cash for the business. - Key accountabilities include monitoring the timeliness of collection activities, coaching team members in developing client insight and...