Client Support Specialist
1 week ago
The Client Support Specialist (CSS) responds to stakeholders (corporate HR, employees, service providers ranging from GP, Dental, Optical, and Specialist Clinics or Hospital) inquiries via company communication channels (email, phone call and etc) to make sure that any challenges they are experiencing to be resolved.
Client Support Specialist shall report all important stakeholders' concerns to the Client Happiness Lead for effective and prompt resolution of the stakeholders' matters in a professional manner as required by the company Contract Role: 24 Months (renewable)Rotating shift (6am to 3pm / 2pm to 11pm) including weekends and public holidays5 days work, 2 days offAttend to and resolve large amounts of first level inbound calls, chats and emails in a timely mannerAttend to all incoming queries through the company's communication channels (HealthMetrics portal and etc) from service providers or corporate clientsUnderstand the stakeholders' needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternativesSupport stakeholders on operational matters that includes system training, troubleshooting support, and any relevant mattersLog all records of conversations (emails, chats, phone calls and etc) in our call center database or ticketing system in a comprehensible wayRecord and escalate follow up requests, queries, and complaints to the respective CSSAny tasks required by Management from time to timePreferred Diploma/Bachelor's Degree in any field.
SPM holders and fresh graduates are encouraged to apply.
Fluent in English and Bahasa Malaysia, both spoken and written.
Proven customer support experience or experience in Customer Service is an added advantage.
A positive attitude, energetic approach, and self-motivation are all essential.
Training providedShift allowance, Overtime, Public Holiday payMedical BenefitParking/Public Transportation reimbursement
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Client Support Specialist
3 weeks ago
One City Subang Jaya Selangor Malaysia 47650 HealthMetrics Sdn Bhd Full timeThe Client Support Specialist (CSS) responds to stakeholders (corporate HR, employees, service providers ranging from GP, Dental, Optical, and Specialist Clinics or Hospital) inquiries via company communication channels (email, phone call and etc) to make sure that any challenges they are experiencing to be resolved. Client Support Specialist shall report...
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Client Support Specialist
4 weeks ago
One City Subang Jaya Selangor Malaysia 47650 HealthMetrics Sdn Bhd Full timeThe Client Support Specialist (CSS) responds to stakeholders (corporate HR, employees, service providers ranging from GP, Dental, Optical, and Specialist Clinics or Hospital) inquiries via company communication channels (email, phone call and etc) to make sure that any challenges they are experiencing to be resolved. Client Support Specialist shall report...
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Client Support Specialist
1 week ago
Subang Jaya, Selangor, Malaysia HealthMetrics Full timeSummary:Contract Role: 24 Months (renewable)Salary Range: RM2000-RM3000Rotating shift including weekends and public holidays5 days work, 2 days offJob Responsibilities Processing of nonmedical nonpanel reimbursement claims/emergency outpatient guarantee letters/emergency inpatient initial guarantee letters submitted by relevant stakeholder as and during...
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Contract - Client Support Specialist
7 days ago
Subang Jaya, Malaysia HealthMetrics Full timeDepartment - Client Support - Job posted on - Feb 02, 2024 - Employment type - Contract **Summary**: - ** Contract Role: 24 Months (renewable)**: - ** Salary Range: RM2000-RM3000**: - ** Rotating shift including weekends and public holidays**: - ** 2 shifts daily (6AM-3PM & 2PM-11PM)**: - ** 5 days work, 2 days off** **Responsibilities**: - Attend to...
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Contract - Client Support Specialist
1 week ago
Subang Jaya, Selangor, Malaysia HealthMetrics Full timeDepartment Client Support Job posted on Feb 02, 202 Employment type ContractSummary:- **Contract Role: 24 Months (renewable)**: Salary Range:RM2000-RM3000: Rotating shift including weekends and public holidays: 2 shifts daily (6AM-3PM & 2PM-11PM): 5 days work, 2 days offResponsibilities: Attend to all incoming queries through the company's communication...
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Client Support Specialist
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Subang Jaya, Malaysia HealthMetrics Sdn Bhd Full time**Summary**: - **Contract Role: 24 Months (renewable)**_ - **Salary Range: RM2000-RM3000**_ - **Rotating shifts including weekends and public holidays**_ - **5 days work, 2 days off**_ **Responsibilities**: - Attend to all incoming queries through the company’s communication channels (HealthMetrics portal and etc) from service providers or corporate...
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Client Support Specialist
1 week ago
Subang Jaya, Malaysia HealthMetrics Full time**Summary**: **Contract Role**: 24 Months (renewable) **Salary Range**: RM2000-RM3000 Rotating shift including weekends and public holidays 5 days work, 2 days off Job Responsibilities - Processing of non-medical non-panel reimbursement claims/emergency outpatient guarantee letters/emergency inpatient initial guarantee letters submitted by relevant...
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Client Success Support
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project support specialist
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Subang Jaya, Selangor, Malaysia Schlumberger Full time70715BRJob Title:PROJECT SUPPORT SPECIALISTJob Discipline:Operations SupportPSA/Division:SFPJob Summary:Job Summary To support the Project Managers in the execution of customer projects. Depending on the resource allocation and workload, Project Coordinator may be required to manage the execution of customer projects. These projects would not be challenging...
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Project Support Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timePROJECT SUPPORT SPECIALIST:Job SummaryJob Summary To support the Project Managers in the execution of customer projects. Depending on the resource allocation and workload, Project Coordinator may be required to manage the execution of customer projects. These projects would not be challenging by design and would not be complicated as defined in the project...
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project support specialist
1 week ago
Subang Jaya, Selangor, Malaysia Schlumberger Full time70715BRJob Title:PROJECT SUPPORT SPECIALISTJob Discipline:Operations SupportPSA/Division:SFPJob Summary:Job Summary To support the Project Managers in the execution of customer projects. Depending on the resource allocation and workload, Project Coordinator may be required to manage the execution of customer projects. These projects would not be challenging...
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project support specialist
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Subang Jaya, Selangor, Malaysia ISJ Technology Sdn Bhd Full timeJob Overview: -We are seeking a motivated and organized individual to join our team as a Product Support Specialist/Product Support cum Admin Specialist. This role mainly assist with tasks related to customers' inquiries, troubleshooting product-related issues, providing solution to ensure a seamless user experience and administrative support.Job...