Contract - Client Support Specialist
7 days ago
Department
- Client Support
- Job posted on
- Feb 02, 2024
- Employment type
- Contract
**Summary**:
- **
Contract Role: 24 Months (renewable)**:
- ** Salary Range: RM2000-RM3000**:
- ** Rotating shift including weekends and public holidays**:
- ** 2 shifts daily (6AM-3PM & 2PM-11PM)**:
- ** 5 days work, 2 days off**
**Responsibilities**:
- Attend to all incoming queries through the company’s communication channels (HealthMetrics portal and etc) from service providers or corporate clients
- Understand the stakeholders’ needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternatives
- Support stakeholders on operational matters that includes system training, troubleshooting support, and any relevant matters
- Record and escalate follow up requests, queries, and complaints to the respective CSS
- Any tasks required by Management from time to time
**Job Requirements**
- Preferred Diploma/Bachelor's Degree in any field.- SPM holders and fresh graduates are encouraged to apply.-
- Fluent in English and Malay, both spoken and written.-
- Proven customer support experience or experience in Customer Service is an added advantage.-
- A positive attitude, energetic approach, and self-motivation are all essential.
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