Client Support Specialist

3 weeks ago


One City Subang Jaya Selangor Malaysia HealthMetrics Sdn Bhd Full time

The Client Support Specialist (CSS) responds to stakeholders (corporate HR, employees, service providers ranging from GP, Dental, Optical, and Specialist Clinics or Hospital) inquiries via company communication channels (email, phone call and etc) to make sure that any challenges they are experiencing to be resolved.

Client Support Specialist shall report all important stakeholders' concerns to the Client Happiness Lead for effective and prompt resolution of the stakeholders' matters in a professional manner as required by the company Contract Role: 24 Months (renewable)Rotating shift (6am to 3pm / 2pm to 11pm) including weekends and public holidays5 days work, 2 days offAttend to and resolve large amounts of first level inbound calls, chats and emails in a timely mannerAttend to all incoming queries through the company's communication channels (HealthMetrics portal and etc) from service providers or corporate clientsUnderstand the stakeholders' needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternativesSupport stakeholders on operational matters that includes system training, troubleshooting support, and any relevant mattersLog all records of conversations (emails, chats, phone calls and etc) in our call center database or ticketing system in a comprehensible wayRecord and escalate follow up requests, queries, and complaints to the respective CSSAny tasks required by Management from time to time

Preferred Diploma/Bachelor's Degree in any field.
SPM holders and fresh graduates are encouraged to apply.
Fluent in English and Bahasa Malaysia, both spoken and written.
Proven customer support experience or experience in Customer Service is an added advantage.
A positive attitude, energetic approach, and self-motivation are all essential.

Training providedShift allowance, Overtime, Public Holiday payMedical BenefitParking/Public Transportation reimbursement

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