Technical Support

Technical Skills: Excellent clientfacing skills Excellent listening skills Excellent written and verbal communication skills Ability to speak and write clearly and accurately Strong problemsolving and multitasking skills High proficiency in using computers. Good experience and exposure to Linux/Unix Technical troubleshooting/ debugging experience,...

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services Gather customer's information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve technical hardware and software issues Research required information using available...

Responsibilities: Take ownership of incoming help requests from end users and document all pertinent customer information. Handson experience working with ticketing tools and SLA governed environment. Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving process all the...

Responsibilities: To handle and respond to enquiries and liaisons with customers To be responsible in resolving customer support issues To raise internal work requests to ensure customer requests, enquiries aboutproducts and services are met and internal requests are followed up in the interestof customer satisfactions. To effectively assist the Manager in...

Responsibilities: Take ownership of incoming help requests from end users and document all pertinent customer information. Handson experience working with ticketing tools and SLA governed environment Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problemsolving process all the...

Responsibilities: Take ownership of incoming help requests from end users and document all pertinent customer information. Handson experience working with ticketing tools and SLA governed environment Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problemsolving process all the...

Responsibilities Handson experience working with ticketing tools and SLA governed environment. Escalate issues (when required) to the appropriate channel. Record, track, and document customer interaction in ticketing system. Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the support plan of...

1. Provide first-level technical support and troubleshooting assistance for usersencountering issues with the system.Respond promptly to inquiries, incidents, and service requests related to theDiagnose and resolve basic technical problems with the system, including loginissues, navigation problems, and basic functionality inquiries.Document all support...

We are looking for Help Desk Support Specialists to provide 24/7 support, including weekends and public holidays. Their primary responsibility will be to deliver excellent customer service by offering technical assistance to end-users of the system.Training will be providedJob Details: Provide firstlevel technical support and troubleshooting assistance for...

Provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences Ensure the smooth running of the virtual and onsite conferences, audio/video services through providing necessary support on scheduling, operating, and troubleshooting any technical issues.Install, maintain,...

RESPONSIBILITIES:1. Technical Strategy and Planning Develop and execute a strategic roadmap for EV technology and product offerings, aligning with market demands and trends. Manage the budget and resource allocation for EV technology initiatives and research. Continuously evaluate new EV models and technologies to expand the product portfolio. Stay informed...

Job title: IT SupportLocation: CyberjeyaJob Type: PermanentSkill set & ExperienceGeneral Experience of working in a large customer focused environment; At least 1 year's experience in a customer service industry, preferably IT based; At least 2 years experience of working in a helpdesk/customer handling environment;- Fresh graduates with IT knowledge is...

Job Description: We are seeking a motivated and customer-focused individual to join our IT support helpdesk team. As a fluent Cantonese speaker, you will play a crucial role in providing technical assistance and support to our Cantonese-speaking users.Responsibilities: Troubleshoot technical issues related to hardware, software, and network connectivity for...

About the CompanySouthern Cross Education Institute (SCEI) is a well-respected education provider in Australia, with campuses in both South Australia and Victoria. SCEI delivers programs in the health, community or early childhood sectors to both local and international students.As a multinational organisation, SCEI owns offices in Cyberjaya, which houses...

SUPPORT ANALYST: Publication Date: Feb 9, 2024 RefNo:Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000Who we are.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.Learn more on Advancing what mattersThe future is our choiceAt Atos, as the global leader in secure and decarbonized...

Reporting to the Group Lead, Operations Management, the incumbent works to provide user support on Proximity (desk-side) service.Key responsibilities include but are not limited to:To provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences to the Global Service...

We are looking for talented & driven individuals to join RunCloud's team This is a dynamic internship opportunity that will give the intern the breadth of various facets within the Human Resources function in a fast paced, fun and energizing environment. The role is expected to be a core team member related to public relations in supporting its initiatives...

Posiiton :Operation and Proximity Support Analyst - G5Work Location:CyberjayaWorking Hours: Monday - Friday / 08.30am pmSalary: RM3400 (Fixed)Intake: July 2023 (Prefer with someone currently not working)Contract Duration: 12 month contract (Renew based on performance) To provide the proximity support and technical assistance for incidents relating to...

Responsibilities Support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure. Monitor and proactively respond to network and service alarms/alerts to ensure that services are in good health. Great team player and customer oriented with great emphasis on customer experience. Perform...

Key responsibilities include but are not limited to:to provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences to the Global Service Centre and WRMalaysia officeEnsure the smooth running of the virtual and onsite conferences, audio/video services through providing...