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Service Executive, Partner Service

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Full time

Company Description
"To be the most loved everyday food and groceries destination" - that's our mission at foodpanda (small 'f').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China.

Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core.

From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently


If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda.

foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide

WHAT YOU WILL OWN:

  • Ensure the highest quality of customer service to vendors
  • Process orders and manage relationships with hundreds of restaurants
  • Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
  • Ensure that processes are followed and bring in new ideas for improvements
  • Constantly work towards improving customer experience
  • Handle customers' and vendors' requests, as well as external communication with them
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

  • At least - 2 years of working experience in the customer service field are preferable
  • Fresh graduates are welcome to apply
  • Required language (s): English & Malay, Mandarin OR Cantonese
  • Able to work in a fast-paced, high-intensity work environment
  • Flexible and able to adapt to fast changes
  • Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)
  • Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM
  • Able to join 20 days of trainin