Social Media Chat Support thai Native Speaker

2 weeks ago


Brickfields, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

DUTIES AND RESPONSIBILITIES:

  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes

REQUIREMENTS

  • Diploma with 5 years experience in Call Center Customer Service or Degree/Fresh Graduate with 1 year experience in Call Center Customer Service.
  • Able to read, write, and speak fluently and spontaneously in Native Thai and English.
  • Willing to work in 24/7 rotational shift

Job Type:
Permanent

Salary:
RM4,500.00 per month

Schedule:

  • Rotational shift

Application Question(s):

  • Are you willing to work on 24/7 rotational shift?
  • When is your availability date to join?

Experience:

Chat Support: 1 year (preferred)
Call Center: 1 year (preferred)

Language:

  • English (preferred)
  • Thai (preferred)


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