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C17- Social Media Chat Support

4 months ago

Brickfields, Malaysia Career International Fos Sdn. Bhd Full time

Requirement : Native Thailand (currently living at Thailand only)

Experience : Degree holder with at least 1 year experience & Diploma with at least 5 years of experience.
- Assist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
- Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products.
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements, probe for understanding.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 1 year (required)

**Language**:

- Native Thai (required)

Ability to Commute:

- KL Sentral (required)

Ability to Relocate:

- KL Sentral: Relocate before starting work (required)

Expected Start Date: 03/20/2024