Customer Relationship Manager

2 weeks ago


Ara Damansara, Malaysia Top Click Sdn Bhd Full time



INDUSTRY:
E-COMMERCE


Benefits:

-
Transport Allowance, Mobile Allowance & Performance Bonus provided.
-
Medical benefits provided.
-
FREE breakfast on every Friday.
-
Career development guaranteed
:

-
Opportunity to work with top brands from different industries.
-
Enjoy complimentary refreshments and snacks
:

-
Company events & activities
:

-
Easily accessible by public transport.
-
Strategic location, nearby facilities e.g. banks, restaurants and supermarkets.
-
Positive, young and dynamic working environment.

Responsibilities:

-
Responsible for the overall planning and implementation of clients' account growth across marketplaces and social media platforms, with a focus on maintaining health and achieving sales targets.
-
Provide timely updates to clients on their account sales performance, offering valuable insights for potential changes and improvements.
-
Identify and initiate effective campaigns to enhance clients' account growth, analyze campaign performance, and offer insights to establish best practices for future campaigns.
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Identify upsell opportunities and effectively persuade customers to enhance their experience by incorporate additional functions or upgrade packages to meet key performance indicators (KPIs).
-
Develop, implement, monitor, and report on clients' sales processes and account plans on an annual, quarterly, and monthly basis to meet/exceed sales targets.
-
Develop sales and inventory forecasts, while proactively identifying and managing business risks and opportunities in alignment with clients' sales targets.
-
Collect client data and metrics for in-depth analysis, identifying trends, opportunities, and areas for enhancement to ensure optimization of product and store presentation.
-
Ensure client satisfaction by addressing complaints with care and identifying optimal solutions to resolve customer concerns.
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Develop and maintain relationships with clients to maintain a positive customer experience and repeat business.
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Stay updated on industry trends, competitor activities, and market dynamics to identify opportunities for improvement and growth.
-
Collaborate with cross-functional teams to gather feedback and identify opportunities for improvement.

Job Requirements:

  • Experience in E-Commerce marketplaces (Shopee/Lazada) is a strong plus.
  • Required Language(s): English and Bahasa Malaysia.
  • Proficient in Microsoft Office Suite, with an emphasis on Excel skills.
  • Proactive and selfstarter with strong problemsolving skills
  • Able to multitask, prioritize and selfmanage time efficiently as this position would be managing more than one client account.
  • Resourceful in developing campaigns catered to clients' business objectives.
  • Strong relationship builder and negotiator.
  • Able to analyze data to build a deeper understanding of the clients' ecommerce business.

Job Types:

Full-time, Permanent

Pay:
RM4, RM5,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Holidays
  • Monday to Friday

Supplemental pay types:

  • Attendance bonus
  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)


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