Customer Specialist

2 weeks ago


KL Eco City, Malaysia MBG Business Consultancy Sdn Bhd Full time

About us
We are professional, agile and customer-centric.

Our work environment includes:

  • Modern office setting
  • Food provided
  • Growth opportunities

You are required to perform these job functions:

  • Perform assigned tasks as part of the on-boarding, regular and event-driven review, account opening, account closure and off-boarding of Corporate Clients and Individual Clients.
  • Review and assess quality of initial (potential) client data provided by Individual Clients/ Corporate Clients.
  • Perform validation of completeness and accuracy of mandatory KYC documentation and information provided by Individual Clients/ Corporate Clients
  • Provide accurate and efficient processing of reservations or support work relating to mileage redemption, ticketing related matters and effecting changes to schedules
  • Liaise with backend support or relevant departments for effective solutions to problem resolutions
  • Works effectively in a high energy, teamoriented environment
  • Share gained knowledge with team members, keep self up to date on any new product/program/promotional updates
  • Identifies and communicates trending or emergent issues through the appropriate channels
  • Execute service recovery actions resulting from service shortfalls at any contact channels
  • Maintain member accounts whenever there are changes in their profiles
  • Send program related collaterals and forms
  • Achieve KPI and productivity requirements

Employee Benefits:

  • Multicultural working environment
  • Extensive financial knowledge training & development
  • Excellent remuneration and quarterly performance bonuses
  • Excellent career prospect
  • Growth and Development in a Friendly and Dynamic Work Environment
Become a part of our diverse, world-class team, collaborating with multicultural professionals from around the globe. Make a lasting impact in the financial industry and grow your career with us

Salary:
From RM3,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
Application Deadline: 08/14/2023

Expected Start Date: 08/03/2023

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