Customer Specialist
2 weeks ago
About us
We are professional, agile and customer-centric.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
You are required to perform these job functions:
- Perform assigned tasks as part of the on-boarding, regular and event-driven review, account opening, account closure and off-boarding of Corporate Clients and Individual Clients.
- Review and assess quality of initial (potential) client data provided by Individual Clients/ Corporate Clients.
- Perform validation of completeness and accuracy of mandatory KYC documentation and information provided by Individual Clients/ Corporate Clients
- Provide accurate and efficient processing of reservations or support work relating to mileage redemption, ticketing related matters and effecting changes to schedules
- Liaise with backend support or relevant departments for effective solutions to problem resolutions
- Works effectively in a high energy, teamoriented environment
- Share gained knowledge with team members, keep self up to date on any new product/program/promotional updates
- Identifies and communicates trending or emergent issues through the appropriate channels
- Execute service recovery actions resulting from service shortfalls at any contact channels
- Maintain member accounts whenever there are changes in their profiles
- Send program related collaterals and forms
- Achieve KPI and productivity requirements
Employee Benefits:
- Multicultural working environment
- Extensive financial knowledge training & development
- Excellent remuneration and quarterly performance bonuses
- Excellent career prospect
- Growth and Development in a Friendly and Dynamic Work Environment
Salary:
From RM3,500.00 per month
Benefits:
- Cell phone reimbursement
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Expected Start Date: 08/03/2023
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