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Customer Success Specialist
2 months ago
Serve as the contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
- Review the market segmentation, and customer journey, determine how it is supported, and use a consultative approach to help clients overcome issues and achieve their goals.
- Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
- Collaborate, problem-solve, and/or strategies with team members on upcoming client discussions, meetings, and reviews.
- Prepare documentation or visuals of campaign performance for the client.
- Work with business development and marketing teams to boost customer referrals and develop case studies.
**; Requirements**:
- Excellent in verbal and written communications, marketing, sales, account management, and customer success
- Strong skills in strategic planning and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments
- Active team player, self-starter, and multitasker to quickly adjust priorities
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