Customer Success Specialist

2 months ago


KL Eco City, Malaysia ComeBy Sdn Bhd Full time

Serve as the contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
- Review the market segmentation, and customer journey, determine how it is supported, and use a consultative approach to help clients overcome issues and achieve their goals.
- Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
- Collaborate, problem-solve, and/or strategies with team members on upcoming client discussions, meetings, and reviews.
- Prepare documentation or visuals of campaign performance for the client.
- Work with business development and marketing teams to boost customer referrals and develop case studies.

**; Requirements**:
- Excellent in verbal and written communications, marketing, sales, account management, and customer success
- Strong skills in strategic planning and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments
- Active team player, self-starter, and multitasker to quickly adjust priorities



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