Customer Success Associate

5 days ago


KL Eco City, Malaysia Transwap Malaysia Sdn Bhd Full time

Key account executives will be required to manage incoming calls and live chat from customers in relation to our products and services.
- To resolve product or service issues by clarifying and understanding customers’ requirements.
- To ensure and provide quality service to customers.
- To maintain updated records of customers’ information.
- Record details of enquiries, comments, and complains.
- To compile reports on overall customer satisfaction or complains.
- To complete any other tasks assigned by the management from time to time.

**; Requirements**:
- Preferably at least 1 of working experience in the related field, or in Fintech industry, those without are welcome to apply.
- Possess good interpersonal and communication skills.
- Fast learner and self-motivated.
- Mandarin speaking and writing will be preferred.



  • KL Eco City, Malaysia Transwap Malaysia Sdn Bhd Full time

    Key account executives will be required to manage incoming calls and live chat from customers in relation to our products and services. To resolve product or service issues by clarifying and understanding customers' requirements. To ensure and provide quality service to customers. To maintain updated records of customers' information. Record details of...


  • KL Eco City, Malaysia ComeBy Sdn Bhd Full time

    Serve as the contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both. - Review the market segmentation, and customer journey, determine how it is supported, and use a consultative approach to help clients overcome issues and achieve their goals. - Facilitate...


  • KL Eco City, Malaysia ComeBy Sdn Bhd Full time

    Serve as the contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both. Review the market segmentation, and customer journey, determine how it is supported, and use a consultative approach to help clients overcome issues and achieve their goals. Facilitate interaction...


  • KL Eco City, Malaysia Shopline Malaysia Full time

    SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, Facebook Shop and Facebook Live automation,Marketplace (Shopee) Integration, O2O solution, advertising placement, business...


  • KL Eco City, Malaysia GCOOP Malaysia Sdn Bhd Full time

    Responsibilities: - Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. - To assist in following up with inbound sales inquiries. - Compiling daily lists of leads and delegating them to sales...


  • KL Eco City, Malaysia Fatfish Group Limited Full time

    **Responsibilities**: - Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. - To assist in following up with inbound sales inquiries. - Compiling daily lists of leads and delegating them to...


  • KL Eco City, Malaysia Fatfish Group Limited Full time

    **Responsibilities**: - Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. - To assist in following up with inbound sales inquiries. - Compiling daily lists of leads and delegating them to...


  • KL Eco City, Malaysia Fatfish Group Limited Full time

    Responsibilities: Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. To assist in following up with inbound sales inquiries. Compiling daily lists of leads and delegating them to sales team...


  • KL Eco City, Malaysia GCOOP Malaysia Sdn Bhd Full time

    Responsibilities: Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. To assist in following up with inbound sales inquiries. Compiling daily lists of leads and delegating them to sales team...


  • KL Eco City, Malaysia Bukku Full time

    Bukku is a well-funded and fast growing software company running the most-loved cloud accounting software. It is already being used by thousands of SMEs in the country. **Responsibilities**: - Obtain strong product knowledge in order to resolve customer’s queries effectively. - Go the extra miles to understand customer’s pain points and try to resolve...

  • Customer Service

    2 weeks ago


    KL Eco City, Malaysia Kubota Method Malaysia Full time

    Responsibilities: Supervise and provide support onto company's operations to ensure it's consistent with the company's philosophy, mission, and goals. Maintain an effective inventory system for and monitor office supplies, materials, and equipment, as well as the purchasing of the items following company's procedures and regulations. Develop and carry out...

  • Customer Service

    4 weeks ago


    KL Eco City, Malaysia Kubota Method Malaysia Full time

    Responsibilities: - Supervise and provide support onto company’s operations to ensure it’s consistent with the company’s philosophy, mission, and goals. - Maintain an effective inventory system for and monitor office supplies, materials, and equipment, as well as the purchasing of the items following company’s procedures and regulations. - Develop...

  • Customer Service

    2 weeks ago


    KL Eco City, Malaysia Kubota Method Malaysia Full time

    Responsibilities: - Supervise and provide support onto company’s operations to ensure it’s consistent with the company’s philosophy, mission, and goals. - Maintain an effective inventory system for and monitor office supplies, materials, and equipment, as well as the purchasing of the items following company’s procedures and regulations. - Develop...


  • KL Eco City, Malaysia Fatfish Group Limited Full time

    Provide car insurance quotations to customers timely and efficiently - Resolve customer quotations timely, and efficiently and escalate problems/issues promptly - Escalate to the person in charge any unresolved issues/queries immediately - Work as a team and ensure that KPI is met - Provide customer service to customers pertaining to insurance-related...


  • KL Eco City, Malaysia Fatfish Group Limited Full time

    Provide car insurance quotations to customers timely and efficiently - Resolve customer quotations timely, and efficiently and escalate problems/issues promptly - Escalate to the person in charge any unresolved issues/queries immediately - Work as a team and ensure that KPI is met - Provide customer service to customers pertaining to insurance-related...


  • KL Eco City, Malaysia Mail Boxes Etc (MBE) Full time

    Tanggungjawab/Responsibilities: - Menguruskan transaksi harian di kaunter, mengendalikan segala servis yang ditawarkan oleh MBE dan khidmat pelanggan. - To manage daily over-the-counter transactions, handle all services provided by MBE and customer service. Keperluan/Requirement: - Minimum kelulusan SPM - Komunikasi dan khidmat pelanggan yang bagus -...


  • KL Eco City, Malaysia Cartrack Malaysia Sdn Bhd Full time

    Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up...

  • Product Manager

    3 weeks ago


    KL Eco City, Malaysia Kincho Tech Marketing Sdn. Bhd Full time

    **Responsibilities** - Collaborate with the IT Project Team to plan and deliver new features for our messaging app, playing a key role in driving customer success. - Develop product roadmaps, business models, and strategies for revenue generation, effectively communicating the reasoning behind product releases and design decisions. - Act as the Product...

  • Accounts Receivable

    2 months ago


    KL Eco City, Malaysia Amari Kuala Lumpur Hotel Full time

    Accounts Payable and Receivable Job Responsibilities: The accounts payable and receivable executive is responsible for checking figures and creating spreadsheets. Be sure to include these responsibilities in your accounts payable and receivable job description: - Prepares work to be accomplished by gathering and sorting documents and related information. -...

  • Accounts Receivable

    2 days ago


    KL Eco City, Malaysia Amari Kuala Lumpur Hotel Full time

    Accounts Payable and Receivable Job Responsibilities: The accounts payable and receivable executive is responsible for checking figures and creating spreadsheets. Be sure to include these responsibilities in your accounts payable and receivable job description: - Prepares work to be accomplished by gathering and sorting documents and related information. -...