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Inbound sales representative

4 months ago

Penang, Malaysia Teleperformance Full time
The Technical Support Specialist Role

Education Requirements:

  • Bachelor's Degree or equivalent in any discipline
  • B2 level English Language proficiency in reading, writing, speaking, and aural comprehension

Work Experience:

  • Minimum of 6 months customer support experience
  • Fresh graduates welcome with degrees in English related fields
  • Call centre experience is advantageous

Required Interpersonal Skills:

  • Tech-savvy with a keen interest in customer products
  • Able to meet sales targets and deliver exceptional customer experience
  • Capable of transitioning support calls into sales opportunities
  • Skilled in building strong customer relationships
  • Proficient in multitasking and computer navigation
  • Takes complete ownership of customer issues and provides top-tier service
  • Coachable with a proactive learning mindset
  • Self-driven to achieve targets and provide superior service

Preferred Requirements:

  • 3+ years sales experience in a consultative selling role
  • Understanding of client products/services
  • B2B consultative sales experience and CRM system usage
  • Small and/or midsize business ownership or operation experience
  • Experience in a metrics-driven environment

Technical Skills:

  • Minimum typing speed of 40wpm with 90% accuracy
  • Proficient in Microsoft Windows and Office
  • Knowledge in Customer/Technical Support is a plus
  • Basic understanding of HTML and Java is advantageous
  • Ability to handle inbound calls effectively
  • Focus on resolving customer needs and offering suitable solutions
  • Troubleshoot client products efficiently
  • Meet metrics like First Call Resolution and Net Promoter Score
  • Strong interpersonal skills and ability to excel in a high-volume environment