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Customer Relationship Assistant

4 months ago

Jalan Sultan Yahya Petra Kuala Lumpur Kuala Lumpur Malaysia Rasniaga Sdn Bhd Full time
Responsible to define, manage and assess customer lifecycle management (CLM) strategy and activitiesQualify online leads to support Company's sales objective and guarantee the seamless integration of leads into the sales processConduct the need analysis together with customer and give best advice of the productAssign the best and suitable sales consultant with required knowledge to entertain the customerSupervise and service lead generating online channels and make distribution of the leads to each of the sales consultantProvide response and follow-up with customer in every online channel inclusive of response from customer in comment section and direct messagePlan the after sales service strategy and method to be used with customerConduct the after sales follow up contact with customer to maintain good relationship with customer

Candidate that have experience or familiar in Recond Car Industry is an added valueMust possess at least Diploma in Marketing/Administration or equivalentComputer literate, ability to multitask and detail orientedGood command of both spoken and written in English and Bahasa MalaysiaFamiliarity with various social media platform such as Facebook, Instagram and TikTok is an added value

Free parkingHealth insuranceMaternity leaveMeal providedOpportunities for promotionProfessional development

Yearly Performance Bonus Working Hour:
Monday-Friday (9AM-6PM)Saturday (9AM-1PM)