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Restaurant Assistant Manager/Manager

3 months ago

Ss Kelana Jaya Kelana Jaya Selangor Malaysia Mohd Chan Food R&D Sdn Bhd Full time

The Restaurant Manager is responsible for the overall management and operation of one restaurant outlet, ensuring compliance with the company's operational standards and achieving financial and operational objectives.

This role entails direct supervision of service crew and kitchen staff, local implementation of company policies, OKRs, and ensuring the outlet's smooth and efficient operation.

Outlet Management and SupervisionDirectly manage and support the day-to-day operations of the restaurant.
Ensure the outlet operates in accordance with company standards and procedures.
Operational EfficiencyMonitor the operational performance of the restaurant to ensure IT meets financial and operational objectives.
Identify areas for improvement and implement strategies to enhance productivity and efficiency.

OKR ImplementationImplement and manage OKRs specific to the restaurant, ensuring all staff are trained and aligned with the objectives and key results.

Monitor and review the effectiveness of OKR implementation to ensure strategic goals are met.
Quality and ComplianceEnsure compliance with all local, state, and federal regulations.
Uphold high standards of quality, service, and cleanliness within the restaurant.
Financial OversightManage budgeting and financial oversight of the restaurant.
Control costs, including labor, food inventory, and other operational expenses to maximize profitability.

Strategic Planning and ExecutionCollaborate with the Area Manager to develop and implement strategic plans for operational efficiency and growth of the restaurant.

Provide feedback and insights from the restaurant level to inform broader company strategies.
Staff Development and TrainingTrain and mentor restaurant staff to enhance their skills and performance.
Implement staff development programs that align with the company's goals and objectives.
Communication and ReportingMaintain regular communication with the Area Manager regarding the restaurant's status and challenges.
Prepare detailed reports on restaurant operations, staff performance, and customer feedback.
Risk ManagementIdentify and address operational risks within the restaurant, implementing strategies to mitigate these risks.
Customer Satisfaction and Service QualityEnsure high levels of customer satisfaction and address customer feedback promptly.
Maintain service quality and ensure compliance with health and safety standards.
Change ManagementManage and facilitate changes within the restaurant, ensuring smooth transitions and minimal disruption to operations.

Collaboration with Key DepartmentsWork closely with HR, Training, Marketing, Purchasing, and other departments to ensure operational alignment and effective strategy implementation.

Employee EngagementPromote and maintain high levels of employee engagement through regular interaction, feedback mechanisms, and initiatives that address employee concerns.

Halal Compliance ExpertiseMaintain comprehensive knowledge of Halal food preparation standards and ensure all culinary practices in the restaurant comply with Halal certification requirements.

Continuous ImprovementRegularly solicit and analyze feedback from team members and customers to continually improve operational processes and customer experiences.

Management of Employee WelfareOversee the well-being of restaurant staff, coordinating with HR to ensure a positive work environment and address any personnel issues.

Financial ReportingProvide regular financial reports to the Area Manager on operational performance, budget adherence, and other financial metrics.

Proven experience as a Restaurant Manager or similar managerial role in the hospitality industry.
Strong leadership skills with the ability to manage both service and kitchen staff effectively.
Excellent organizational, communication, and problem-solving skills.
Knowledge of financial reporting, budgeting, and operational management.
Ability to communicate effectively in Bahasa Malaysia.
Diploma or Bachelor's degree in Business Management, Hospitality, or related field preferred.
Proficiency in management software and systems.
Experience in implementing and managing OKRs.

Competitive salary reflective of your growthFree meal during your work daysMedical benefitsAnnual LeaveEPF/SocsoPerformance bonusAnnual dinner