Manager Operations

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

Why join us?

Fee Billing team currently manages fee billing related tasks for raising and collection of fees for all services and product offerings in Securities Services; Global Custody (GC), Direct Custody (DCC), Funds (FA), Global Trustee Fiduciary Service (GTFS) and Broker Outsourcing (BOSS), across 25 countries where Securities Services operates.

The Opportunity:

Produces invoices within the agreed timelines and to the accuracy agreed and forward the same to our customers for payment. Follow up for the charges payable, recover them, apply the received funds to the respective ledgers and reconcile the outstanding. The invoices are reviewed and analyzed for issues or errors before they are sent out to prevent customer dissatisfaction or complaints. The Fee letters agreed with the customers are reviewed on the system annually for accuracy of data capture.

What you'll do:

  1. Develop a highly engaged team with strong alignment to the business.
  2. Manage and help reduce operational losses year on year and bring in adequate controls to support the same.
  3. Challenge existing processes and help streamline and standardize them across all countries.
  4. Securities Services is a high-risk area with increasing complexity and regulatory scrutiny due to the current regulatory environment in Securities Services and Financial Services industry. The job holder is required to keep up to date with the changing environment, policies and processes.
  5. The job holder is continuously required to reassess the operational risks associated with the role and the inherent business, taking account of changing economic or market conditions, legal and regulatory changes, operational procedure and practices, management restructuring and the impact to new technology.
  6. Ensure invoices are sent to the clients in a timely, accurate and to the standards agreed.
  7. Collaborate with the wider team with regards to Fee Billing activities.
  8. Good understanding of the change management process, principles and practicalities. Fair knowledge of the Fee billing process which includes tariff set up/review for all clients in all Securities Services countries.
  9. Ability to take ownership for deliverables and to work independently with little or no supervision.
  10. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
  11. Proactively identify new areas of improvement for self and team. Problems are identified and resolved to provide better customer satisfaction and experience.
  12. Review and implement any system changes that are needed to do the work effectively and efficiently.
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