Spl'st, Tech Support

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time
Spl'st, Tech Support (Cobol)

Standard Chartered Kuala Lumpur, Malaysia

  • Work as production supports and primarily responsible and accountable for the stability of the production systems supported.
  • Ensure application compliance to policies, standards, process, and procedures within the bank.
  • Lead and manage obsolesces, vulnerabilities, CVE, ICS, ICV, IVS, risks, audits for the applications supported.
  • Manage stakeholders from senior management, business, operation, country technology, finance, credit, risk, client care, GIA, auditors and regulators.
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
  • Review the overall design of the projects/enhancements ensuring stability of the application in production is not compromised.
  • Work with relevant Architecture, Support & Project teams to propose solutions with approved technical architecture, connectivity and security which are consistent with the Bank's standards and policies.
  • To ensure documentation, guidelines and procedures are in place and enforced for quality in operational processes.
  • 24X7 stand-by support based on roster for production technical issues and critical incidents.
Job Summary

Business

  • Work as production supports and primarily responsible and accountable for the stability of the production systems supported.
  • Ensure application compliance to policies, standards, process, and procedures within the bank.
  • Lead and manage obsolesces, vulnerabilities, CVE, ICS, ICV, IVS, risks, audits for the applications supported.
  • Manage stakeholders from senior management, business, operation, country technology, finance, credit, risk, client care, GIA, auditors and regulators.
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
  • Review the overall design of the projects/enhancements ensuring stability of the application in production is not compromised.
  • Work with relevant Architecture, Support & Project teams to propose solutions with approved technical architecture, connectivity and security which are consistent with the Bank's standards and policies.
  • To ensure documentation, guidelines and procedures are in place and enforced for quality in operational processes.
  • 24X7 stand-by support based on roster for production technical issues and critical incidents.
Key Responsibilities

Processes
Implementation of new operational procedures and regular review and improvement of the existing procedures to align with Technology Standards & Guidelines.

Risk Management
Involve in audits, regulatory meeting and other risk related activities from support perspective.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience
  • CICS, COBOL, JCL, VSAM, mainframe development related tools.
  • API, Cloud, operation system, Z/OS.
  • Mainframe applications architecture, design, development, production supports.
Qualifications
  • EDUCATION BACHELOR OF SCIENCE OR HIGHER IN COMPUTER SCIENCE/INFORMATION TECHNOLOGY/ENGINEERING & RELATED FIELDS.
  • TRAINING ITIL, API, SRE, CLOUD.
  • CERTIFICATIONS ITIL.
  • LANGUAGES ENGLISH.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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