Assistant Manager, Order Management
3 weeks ago
Work Location:
- Glenmarie, Shah Alam
Responsibilities:
- Lead and mentor a team of Customer Service Coordinators to meet performance and order fulfillment targets.
- Oversee the full order processing cycle, ensuring accuracy and timely delivery.
- Implement and maintain ISO Quality Procedures, ensuring compliance with standards.
- Manage customer complaints and implement corrective actions (CAPA) as needed.
- Collaborate with internal teams, 3PL logistics, and vendors to ensure smooth order fulfillment.
- Track and analyze key performance metrics to drive continuous improvement.
- Manage special assignments as directed by management.
Requirements:
- Bachelor's Degree in Business Administration, Supply Chain Management, Logistics or a related field.
- 10 years of experience in order processing, customer service, supply chain management or logistics.
- 3-5 years of supervisory experience with proven leadership in managing teams.
- Proficient in SAP or S/4 Hana systems.
- Strong understanding of ISO 9001 and GDMPD standards and order fulfillment processes.
- Effective communication, problem solving and organizational skills.
Why Sysmex Malaysia?
- Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.
- Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.
- Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.
- Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.
- Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.
Application Process: Apply now via LinkedIn or email to our recruitment team at hr@sysmex.com.my.
At Sysmex Malaysia, we value diversity and inclusivity, and we welcome individuals with relevant experience to apply and join our dynamic team.
"Together For A Better Healthcare Journey".
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