Cafe Manager

1 week ago


Johor Bahru, Johor, Malaysia Elite Transform Team Full time

Job summary:

  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: RM5,000 - RM6,000 per month

Key Responsibilities

  1. Manage all aspects of café operations to ensure smooth functioning and compliance with health and safety regulations.
  2. Control operating costs, including wages, utilities, and supplier expenses, while ensuring adherence to company policies.
  3. Maintain a clean, organized, and visually appealing store environment through regular site visits and performance assessments.
  4. Recruit, train, and supervise staff, providing coaching, motivation, and performance evaluations while addressing any issues.
  5. Develop and implement strategies to achieve sales and profit goals while maintaining excellent customer service standards.
  6. Resolve customer complaints promptly and effectively to enhance satisfaction and loyalty.
  7. Oversee inventory processes, including stock ordering, replenishment, waste reduction, and stock rotation.
  8. Conduct stock audits, coordinate with procurement, and verify supplies through quality control checks.
  9. Collaborate with the marketing team to develop and execute promotions, monitor initiatives, and adjust strategies as needed.
  10. Analyze sales data, customer feedback, and market trends to identify growth opportunities.
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