Deputy Head of Service
4 days ago
This job is for a Deputy Head of Service who leads a team to ensure smooth service operations and happy customers. You might like this job because you get to train others, improve services, and connect with key clients while managing a budget
Responsibilities- Lead and manage the service team to ensure efficient operations.
- Develop and implement service strategies and plans to enhance customer satisfaction.
- Supervise service processes to ensure compliance with company standards and quality requirements.
- Establish and maintain relationships with key customers to ensure their needs are met in a timely manner.
- Handle customer complaints and feedback, taking appropriate measures to resolve issues.
- Train and develop service team members to enhance their professional skills.
- Recruit, evaluate, and motivate employees to maintain team stability and efficiency.
- Analyze service data and customer feedback to identify opportunities for improvement and implement necessary measures.
- Introduce and promote new technologies and tools to enhance service efficiency and quality.
- Develop and manage the service department's budget to ensure resource allocation is reasonable.
- Control costs and optimize service operations for greater efficiency.
- Maintain close cooperation with other departments (e.g., Sales, Technical Support) to improve the overall customer experience.
- Represent the company in industry conferences and events to build professional networks.
- Bachelor's degree or higher in Engineering, Management, or a related field.
- Over five years of service management experience, preferably in the construction machinery/heavy equipment industry.
- Experience working in multinational companies is preferred.
- Strong leadership and management skills to effectively lead teams.
- Excellent communication and interpersonal skills.
- Outstanding problem-solving abilities and a strong customer service mindset.
- Ability to work under high pressure while maintaining a positive attitude.
- Fluent in English and Bahasa Malaysia; proficiency in Mandarin is an advantage.
- Strong sense of responsibility and professional ethics.
- Willingness to travel frequently for domestic and international assignments.
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