Current jobs related to Customer Satisfaction Manager - Petaling Jaya, Selangor - Hiredly X

  • Customer Satisfaction Coordinator

    3 days ago

    Petaling Jaya, Selangor, Malaysia Cube Self Storage Sdn Bhd Full time

    Job DescriptionIn this pivotal role, you will be responsible for delivering exceptional customer service, enhancing brand reputation, resolving customer issues efficiently, and driving revenue growth through upselling and cross-selling opportunities.Key Responsibilities:Provide prompt and friendly customer service to enhance overall customer experience.Shape...

  • Client Satisfaction Specialist

    4 days ago

    Petaling Jaya, Selangor, Malaysia Convergint Asia Pacific Full time

    About ConvergintWe are a global systems integrator dedicated to achieving service excellence. Our unique culture drives us to become the premier service provider for our valued customers.Key ResponsibilitiesEvaluate client satisfaction through regular feedback and surveys.Ensure timely project delivery, meeting or exceeding customer expectations.Develop and...

  • Voice of Customer Insights Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time

    About the RoleWe are seeking an experienced CX professional to spearhead our VoC and Insights initiatives. As a key member of our team, you will be responsible for establishing and managing the VoC framework, ensuring continuous monitoring of customer sentiment across multiple channels. Your expertise in data-driven strategies will enable us to enhance...

  • Customer Experience Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia Remy Cointreau Full time

    About The RoleThis position is responsible for delivering exceptional customer service and order fulfillment in a fast-paced supply chain environment.Key Responsibilities:Process customer orders efficiently and effectively.Maintain strong relationships with end-users to ensure high levels of satisfaction.Resolve customer complaints and issues...

  • Key Customer Development Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia JACOBS DOUWE EGBERTS Full time

    About the OpportunityThe Key Customer Development Manager role at JACOBS DOUWE EGBERTS offers a unique opportunity to leverage your expertise in managing key customer relationships on a national level. As a Key Customer Development Manager, you will develop and execute strategic account plans to drive sales growth and customer satisfaction.Key...

  • Customer Relations Management Executive

    3 days ago

    Petaling Jaya, Selangor, Malaysia FunnelEvo Group Full time

    Job DescriptionWe are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.Here are some common roles and tasks associated with being a Customer Relation Management (CRM)...

  • Operations Manager Customer Service

    3 days ago

    Petaling Jaya, Selangor, Malaysia Frasers Group Full time

    Frasers Group is looking for a talented Customer Experience Director to drive business growth through exceptional customer service. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention.About the RoleDevelop and implement customer-centric strategies to drive...

  • Customer Service Management Lead

    3 days ago

    Petaling Jaya, Selangor, Malaysia FunnelEvo Group Full time

    Job OverviewWe are looking for a highly skilled Customer Relations Management Executive to join our team at FunnelEvo Group.The successful candidate will be responsible for managing our company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.Main Responsibilities:Investigate...

  • Manager, Customer Account Management

    1 week ago

    Petaling Jaya, Selangor, Malaysia DKSH Group Full time

    Title: Manager, Customer Account ManagementLocation: Petaling Jaya, MY, MYGlobal Business Unit: HECJob Function: SalesRequisition Number: 175264Job SummaryTo account manage specific customer accounts in line with DKSH company standards policy performance and strategy.Contribute to consumer health group's goals and objectives and improve market share,...

  • Customer Service Executive

    1 day ago

    Petaling Jaya, Selangor, Malaysia Globaltrack Full time

    Join to apply for the Customer Service Executive role at GT BUSINESS SYSTEMS SDN BHDGet AI-powered advice on this job and more exclusive features.Customer Service Executive Job Responsibilities:Process sales information from the sales team and arrange for installation.Ensure customer user accounts and devices are set up accordingly.Arrange with customers for...

  • Customer Experience Lead

    3 days ago

    Petaling Jaya, Selangor, Malaysia Kenny Hills Hospitality Group Full time

    We are seeking a highly skilled Customer Experience Lead to join our team at Kenny Hills Hospitality Group. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty across our outlets.The ideal candidate will have a strong background in customer...

  • Senior Customer Project Manager Lead

    3 days ago

    Petaling Jaya, Selangor, Malaysia Schneider Electric Full time

    Schneider Electric, a leading global player in energy management and automation, is seeking a Senior Customer Project Manager to join our team. As a key member of our organization, you will play a critical role in delivering successful projects that promote sustainability and progress worldwide.The ideal candidate will have a strong technical background in...

  • Customer Program Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia Schneider Electric Full time

    We are seeking an experienced Senior Customer Project Manager to join our team at Schneider Electric. As a key member of our organization, you will play a critical role in delivering successful projects that promote sustainability and progress worldwide.The ideal candidate will have a strong technical background in SCADA or energy management solutions, as...

  • Customer Service Liaison Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia DHL Germany Full time

    About This OpportunityDHL Germany invites applications for a Senior Associate position. The ideal candidate will possess excellent customer service skills, strong communication abilities, and a solid understanding of customer-centric principles.Key Accountabilities:Respond promptly to customer inquiries through various channels.Provide tailored solutions to...

  • Customer Service Representative

    3 days ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Job Summary:We are seeking a skilled English Speaker to join our team as a Customer Service Representative. The successful candidate will be responsible for handling inbound and outbound customer call inquiries, providing fast and timely solutions to all customer-related problems, and ensuring customer satisfaction by delivering excellent customer...

  • Customer Experience Designer

    3 days ago

    Petaling Jaya, Selangor, Malaysia GXbank Full time

    Job DescriptionThe Customer Experience Designer will be responsible for designing and implementing business processes to enhance the overall customer experience. This includes analyzing existing Customer Support processes and identifying areas for improvement. The ideal candidate will have a strong understanding of customer support systems and technologies,...

  • Customer Service

    4 days ago

    Petaling Jaya, Selangor, Malaysia RPG Commerce Full time

    This job is about helping customers have a great experience with RPG Commerce, a cool company creating innovative products. You might like this job because you'll solve problems, connect with people, and be part of a growing team.Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) social e-commerce company dedicated to building cutting-edge...

  • Customer Service Director

    3 days ago

    Petaling Jaya, Selangor, Malaysia Skyline Catering SDN BHD Full time

    Job DescriptionThe successful candidate will be responsible for managing the day-to-day operations of our restaurant, including supervising staff and ensuring efficient service delivery. You will also be expected to maintain a safe and clean work environment, adhere to health and safety regulations, and develop strategies to improve customer satisfaction and...

  • Customer Service Representative

    3 days ago

    Petaling Jaya, Selangor, Malaysia Carsome Full time

    Carsome is Southeast Asia's largest integrated car e-commerce platform. Our mission is to digitize the region's used car industry by reshaping and elevating the car buying and selling experience.We are on the hunt for a talented and experienced Telesales Customer Service professional to join our team in Malaysia. As a Sales and Customer Support Specialist,...

  • Customer Service Executive

    3 days ago

    Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full time

    This job is for a Customer Service Executive who handles sales info, customer accounts, product issues, recommends improvements, and more. You might like this job because it involves hands-on customer interaction and problem-solving tasks.Customer Service Executive Job ResponsibilitiesProcess sales information from the sales team and arrangement for...

Customer Satisfaction Manager

1 week ago

Petaling Jaya, Selangor, Malaysia Hiredly X Full time
Leadership Opportunity

Hiredly X is seeking a seasoned professional to lead our service team as Deputy Head of Service. As a key member of our management team, you will be responsible for ensuring seamless service operations and delivering exceptional customer experiences.

Key Responsibilities
  • Develop and implement service strategies to enhance customer satisfaction and loyalty.
  • Lead and manage the service team to ensure efficient operations and meet customer needs.
  • Supervise service processes to ensure compliance with company standards and quality requirements.
  • Analyze service data to identify opportunities for improvement and implement necessary measures.
Requirements
  • Bachelor's degree or higher in Engineering, Management, or a related field.
  • Over five years of service management experience, preferably in the construction machinery/heavy equipment industry.
  • Experience working in multinational companies is preferred.
  • Strong leadership and management skills to effectively lead teams.
  • Excellent communication and interpersonal skills.