Customer Service Expert
7 days ago
**OUR HIRING PROCESS**:
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSEmedia team.
- From there on, it's decision time If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
Are you passionate about marketing? Ready to dive into the world of demand generation? INFUSEmedia is one of the fastest-growing lead generation companies INFUSED with drive, innovation, and integrity,
we craft demand solutions with precision to fuel our clients' pipelines, every time.
The Customer Service Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
**Responsibilities and Duties**
- Develop and maintain relationships with a select group of named accounts to ensure campaign success
- Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings
- Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
- Create and coordinate account documentation including reports, RFPs, and other recommendations
- Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding
**Qualifications**
- Minimum two years of account management and/or customer success/service experience preferred
- Organized, detail-oriented, and able to manage 30+ clients at once
- Demonstrated ability to work both collaboratively as part of a team and independently with mínimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
- Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
-
Telemarketer / Customer Service
7 days ago
Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time**Responsibilities**: - RM500 - to - RM5000Benefits
-
Customer Support Champion
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JOB EXPERT GROUP Full timeAt JOB EXPERT GROUP, we are seeking a dedicated Customer Support Champion to join our team. As a key member of our Client Services group, this role will be responsible for delivering exceptional customer support through various channels.About the Role:This position requires a strong focus on client satisfaction, with a passion for delivering outstanding...
-
Global Financial Services Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeOur RequirementsTo succeed as a Global Financial Services Expert, you must have a university degree or diploma/tertiary education. At least 3-5 years' experience in a similar capacity is required, along with strong product knowledge in a wide range of financial instruments, especially in bookings and settlements.You must possess PC and Microsoft Office...
-
Customer Service Process Expert
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeAbout UsShopee is a leading e-commerce platform in Southeast Asia and Taiwan. We offer a wide range of products and services to our customers, including mobile wallet services, payment processing, credit offerings, and related digital financial services and products.Job SummaryWe are looking for a talented Senior Insurance Operations professional to join our...
-
Customer Service Optimization Expert
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full timeWe are looking for a highly detail-oriented and tech-savvy professional to join our team as a Customer Service Optimization Expert. As a key member of the Business Process Improvement department, you will be responsible for analyzing and improving customer support processes to ensure seamless customer interactions.Main Responsibilities:Administering and...
-
Technical Support Expert
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeJob SummaryAs a Technical Support Expert at Wohn-Service-Team, you will play a crucial role in providing technical support and services to our clients. This involves installing, maintaining, and repairing power solutions and related systems at customer sites. We are looking for a highly skilled professional with a passion for electrical/electronic equipment...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeOverviewWe are seeking a talented English and Mandarin Language Customer Service Expert to join our customer support team. In this role, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues.
-
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full timeCustomer Support SpecialistWe are seeking a dedicated professional to join our dynamic team as a Customer Support Specialist.About the RoleThe successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience in Arabic, Indonesian, or Korean and English.Key...
-
Service Delivery Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeService Delivery Expert122338Zurich 56 Company Ltd seeks a Service Delivery Expert to deliver exceptional customer service and support.Key Accountabilities:Demonstrates productivity, efficiency, and quality standards to achieve set targets.Provides timely and effective solutions to customer inquiries, ensuring high-quality service and retention of excellent...
-
Accounting Services Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre SB Full timeWelcome to BASF Asia-Pacific Service Centre S/B, where we are committed to delivering exceptional business process services that meet the needs of our clients in the Asia Pacific region.We are currently seeking a highly skilled Accounting Services Professional to join our team, responsible for providing expert accounting services to our customers.The ideal...
-
Customer Service Specialist
2 weeks ago
Kuala Lumpur, Malaysia CEMPAKA Service sdn bhd Full timeGood communication with customers through understanding their requirements and needs - Answering the telephone and manage customers inquiries **Requirements**: - Minimum SPM and above - Good interpersonal and communication skills. **Job Types**: Full-time, Permanent **Salary**: RM3,800.00 - RM5,800.00 per month Schedule: - Monday to...
-
Financial Services Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeJob Requirements:We are looking for a highly motivated Financial Services Expert to join our team at OCBC Bank.Main ResponsibilitiesTo provide expert advice and guidance to customers on financial products and services.To conduct needs analysis and recommend suitable financial solutions to customers.To build strong relationships with customers and identify...
-
Customer Satisfaction Expert
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xiaomi Technology Full timeWe are looking for a highly skilled Customer Satisfaction Expert to join our Xiaomi Technology team. In this critical role, you will be responsible for ensuring that our customers receive exceptional service, resolving issues efficiently, and consistently delivering high customer satisfaction scores.Main Responsibilities:Develop and implement strategies to...
-
Customer Service Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia RD Technologies Full timeJob OverviewWe are seeking an experienced Customer Service Manager to join our team at RD Technologies. The successful candidate will be responsible for managing customer support operations, developing strategies to improve engagement and response times, and providing expert knowledge on payment services.
-
Customer Support Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full timeClient Services SpecialistWe are seeking a skilled Customer Support Expert to deliver exceptional client experiences and ensure satisfaction. As a key point of contact, you will provide expert guidance, resolve issues, and build strong relationships with our valued clients.Your role will entail:Managing client inquiries and concerns in a timely and...
-
Service Delivery Expert
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeJob OverviewZurich 56 Company Ltd is seeking a skilled Service Delivery Expert to join our team.As a Service Delivery Expert, you will play a critical role in delivering exceptional service to our clients.ResponsibilitiesDeliver high-quality service to clients through effective communication and issue resolution.Build strong relationships with clients to...
-
Customer Service
3 weeks ago
Kuala Lumpur, Malaysia AVA MEDIC PLT Full timeCustomer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. At Ava, we provide the highest level of customer care, helping all to achieve their desired beauty and skin health with the virtue of dedicated...
-
Trade Sales and Services Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time**About the Job:**We are looking for a highly motivated and experienced Trade Sales and Services Expert to join our team. The successful candidate will have a strong background in trade finance and excellent sales and customer service skills.Key ResponsibilitiesDevelop and execute sales plans to achieve business objectives.Build and maintain strong...
-
Customer Engagement Specialist
7 days ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full timeProcessing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times. Pro-actively support customers to mitigate the risk of damage to the clients brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when...
-
Customer Support Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia KuCoin Exchange Full timeAt KuCoin Exchange, we are seeking a highly skilled and dedicated Customer Support Expert to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional support to our clients.You will work closely with internal teams to ensure that all customer inquiries are addressed promptly and efficiently. Your...