Helpdesk Customer Support

HELPDESK SUPPORT ENGINEERJob descriptionHandle customer inquiries and 1st level troubleshooting problems.Ensuring all customer support functions are completed within the service turnaround time.Properly escalate unresolved queries to the next level of support.Follow up on outstanding requests and ensure timely resolution.Log all help -desk interactions and...

**Position: (IT Helpdesk Support/ IT Support level 2) (US Market)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: up to RM 4500 ( Negotiable) + RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: - Resolve technical issues...

**Summary** - Manage IT Helpdesk services - Attend 1st level IT general technical support (technical & SAP system) - Maintain reports and system documentations **Responsibilities**: - Provide first level support on IT hardware and software to users in EON HQ and branches - Log all calls received into Helpdesk system and ensures fast response to customer...

**Job Overview** In this role you'll be responsible for overseeing the daily operations of Helpdesk/Technical support team. This position requires leadership role and provide 2nd level troubleshooting to users’ queries/incidents ensuring SLA/KPIs are met. **Key Responsibilities/Accountabilities** - Oversee the day-to-day operations of the IT Helpdesk and...

**Responsibilities**: - _Provide first-level technical support to end-users, ensuring timely resolution of issues. _ - _Document all support interactions and resolutions in the ticketing system. _ - _Collaborate with internal teams to escalate complex issues and coordinate solutions. _ - _Conduct remote troubleshooting and guide users through step-by-step...

Hi, our client's is currently looking for anyone interested to joined their team as customer support consultant specifically in their call center department. This is a junior level position that offers the opportunity to hone skills as a Helpdesk support professional. Handle Customer enquiry via telephone to provide information and assistance (Mainly...

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

Hi, our client's is currently looking for anyone interested to joined their team as customer support consultant specifically in their call center department. This is a junior level position that offers the opportunity to hone skills as a Helpdesk support professional. - Handle Customer enquiry via telephone to provide information and assistance (Mainly...

Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS...

Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS...

Position: (IT Helpdesk Support/ IT Support level 2) (US Market)Location: Shah AlamTenure: 2 years contract (Renewable basis)Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)Salary: up to RM Negotiable) + RM 900 ( Shift allowance + Training allowance)Responsibilities: Resolve technical issues related to enterprise GIS servers using the right...

Company Background: As market leader for vehicle leasing for more than 40 yrs. Location: Shah Alam Mon to Fri 8.30am to 6pm Benefit: Health Insurance, Performance Bonus, Free Snacks Coffee / Tea ++The Roles: Delivering daily technical assistance at level 1 and level 2 to endusers within the business. Deliver prompt IT support to users and affiliated...

1. To handle and manage e-commerce platform where client is able to generate and receive insurance quotation online. 2. Act as an administrator for the online system - to create a dummy account and do a test run on the portal - to observe and document any error and then communicate with web developer for solution/fixing/addition 3. Provide technical...

**Responsibilities**: 1) Provide helpdesk support and resolve problem to end user. 2) Responsible for Desktop, Laptop and Printer Infrastructure, Networking and other IT Systems issue. 3) Resolve all incidents, problems and changes in line with service level expectations ensuring all end-users and stake-holders affected are kept up-to-date on status where...

For more than 70 years ISS has set new standards within cleaning services throughout the World by offering efficient and flexible cleaning solutions. All of our solutions are based on each individual customer's needs and wishes. We are constantly developing new methods, tools and materials, which help improve the cleaning as well as the working conditions of...

For more than 70 years ISS has set new standards within cleaning services throughout the World by offering efficient and flexible cleaning solutions. All of our solutions are based on each individual customer's needs and wishes. We are constantly developing new methods, tools and materials, which help improve the cleaning as well as the working conditions of...

**Descriptions**: - To provide 1st level support and troubleshooting. - To log problems onto HPSM. - To ensure continuous improvement to the job function - To submit daily, weekly and monthly helpdesk report to team leader - To work within Team in a pressurized working environment - To continually demonstrate excellent inter - personal and telephone...

CUSTOMER SUPPORT - Help customers with questions and give customers information about a company’s or organisation’s services, products and policies. - Identify customer needs and ensure clear communication to related internal departments. - Strong phone contact handling skills and active listening. - Ability to multi-task, priorities, and manage time...

The primary duties entail: Delivering daily technical assistance at level 1 and level 2 to endusers within the business. Deliver prompt IT support to users and affiliated subsidiaries in China. Deploying and configuring enduser devices. Offering assistance with Windows, Android, iOS, and Microsoft Office products. Handling software setup, installation,...