Ocean Export Customer Service

2 days ago

Petaling Jaya, Malaysia Expeditors Full time

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."

**Job Description**:

- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace shipments as required
- Utilize Process Monitors and Workflows on daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging their shipments, exceeding customer service expectations
- Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others)
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed
- Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department
- Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
- Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- To take up additional tasks and responsibilities as and when required to meet the Department’s needs

**Qualifications**:

- At least 1 to 2 years of related working experience in similar position.
- Understanding of transportation documentation and terms is a plus.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Strong desire to learn.

Additional Information

Expeditors offers excellent benefits
- Employee Stock Purchase Plan
- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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