Agent - Ocean Import Customer Service

3 weeks ago

Petaling Jaya, Malaysia Expeditors Full time

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."

**Job Description**:

- Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
- Track & trace Ocean Import files to provide consistent updates to clients.
- Understand and participate in department processes to improve department operational efficiency & outputs.
- Focal point of contact for our clients pertaining to their international shipments and performing Exceptional Customer Service in accordance with the Company’s standards.
- Contribute to maintain good relationships with Clients, Service Providers & Vendors.
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Meet KPI standards in accordance with the Company’s procedures.
- Ensure all customers standard operating procedures in place and updated in customer SOP.
- Escalation of problems to Management when necessary.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- To take up additional tasks as required to meet the Department’s needs.

**Qualifications**:

- At least 1 to 2 years of related working experience in similar position.
- Understanding of transportation documentation and terms is a plus.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Strong desire to learn.
- Fresh graduates are encourage to apply.

Additional Information

Expeditors offers excellent benefits
- Group Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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