Officer, Call Centre

2 weeks ago


Subang Jaya, Malaysia Malaysia Airlines Full time

**Reports To**:
Executive, Distribution

**Role Purpose**:
To assist passenger to make flight reservation, enquiry and handling flight cancellation / retime seasonal and ad-hoc.

**Key Accountability**:

- To use the system and facility provided to answer incoming calls and respond to airline customers inquiries with proper customer service etiquette.
- To provide airline customers with the airline's product and service information and to drive sales for the products and services.
- To assist customer with any flight booking / reservation related matters using Navitaire SkySpeed system.
- To handle and resolve airline customer complaints.
- To follow-up and arrange to deliver the airline services/ products at a satisfactory level
- To ensure all information provided and transaction performed strictly complies to the airline's Standard Operating Procedures.
- To ensure all affected passengers are reallocated and informed accordingly of their latest flight information.
- To handle affected passengers who require further assistance with their flight arrangement, flight overbooked.

**Qualifications & Working Experience**:
SPM

**Skills & Knowledge**:

- Great personality.
- Able to work in stress.
- Willing to work under shift and assign at Airport / Event Travel Fair Support.


  • Telecom Call Centre

    1 month ago


    Subang Jaya, Malaysia Seneth Business Services Full time

    **Position**: - Customer Srvice / Call Centre Admin / Backhand Processing / QA **Location**: - Subang Jaya **Working day**: - 9am to 6pm, Monday to Friday **Salary**: - RM2400 - RM3500 **Job Summary**: - We are looking for an enthusiastic Officer to contribute to generating better services to the organization company. - You will be responsible for...


  • Hang Tuah Jaya, Malaysia CXL Executive Sdn Bhd Full time

    **POSITION TITLE**:Call Centre Customer Service Officer(Melaka) **INTAKE**: 01 March 2024 **CONTRACT DURATION**:12 Months **SALARY**:RM1,500 to RM1,800 + Allowances **WORK LOCATION**: Jalan Konvensyen, Melaka International Trade Centre. 75450. Ayer Keroh, Melaka. **WORKING HOURS**:Monday - Sunday, 08:00AM - 10:00PM (Rotational Shift - 2 Days Off / Per...


  • Kelana Jaya, Malaysia Pintas Ciptaan Sdn Bhd Full time

    List-ID: 100454661Today 15:20 **Job Description**: - **REQUIREMENTS** - Proficient in Microsoft Office(Excel and Word) - Good communication and interpersonal skills - Self motivated and result driven **JOB SCOPE** - Attending to all outgoing and incoming calls and to resolve relevant issues. - Key in of client details and information and attend to their...

  • Customer Services

    1 month ago


    Petaling Jaya, Malaysia Tan Chong Ekspres Auto Servis Sdn Bhd Full time

    **Responsibilities**: - Answering phones from customers professionally and responding to customer inquiries and complaints. - Take down customers' details, diagnose vehicle condition then arrange necessary service to assist the customers. - Handling and resolving customer complaints regarding customer service problems. - Completing call notes and call...

  • Call Centre Assistant

    4 weeks ago


    Hang Tuah Jaya, Malaysia CTIC CORPORATION SDN BHD Full time

    Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits. CTIC is an experienced credit collection and management firm. We have more than a decade experience in tracking defaulters since our establishment...


  • Subang Jaya, Malaysia HANSON BUILDING MATERIALS MALAYSIA SB. Full time

    To ensure that proper order taking and scheduling via call is being practiced based on the parameters of the concrete grade, location, type of structure, unloading and traveling time provided by customer and salesperson. Comply to set schedule on working hours to ensure efficiency of taking orders and allocation. To ensure proper co-ordination via call...


  • Subang Jaya, Malaysia SKS Airways Sdn Bhd Full time

    **The Officer Inflight Operation Control Centre** is responsible for managing the airline catering system, ensuring accurate meal requests from the reservation system, and delivering them promptly to designated aircraft and bays according to Caterer business unit processes. The role also involves overseeing activities in the In-Flight Services Operation...

  • Call Center Officer

    4 weeks ago


    Petaling Jaya, Malaysia Micro Energy Holdings (M) Sdn Bhd Full time

    We are currently looking for job vacancies for the following positions: **Call Center Officer** - Full-time. - Easy job scope. - Training provided. - Age 25 and above. - Good communication skills. - Indoor working environment. - Min. 1- Year experience in call center Please call - **01137855358** to arrange an interview appointment. Office Located at:...

  • Call Centre Executive

    1 month ago


    Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Position**:Call Centre Executive (Postpaid) **Intake**:6th May 2024 **Employment Type**: 1-Year Contract (_**Renewable based on performance**_) **Working Location**: The Pinnacle Sunway, Petaling Jaya **Working Hours/Days**: Earliest shift starts at 8 AM, last ends at 12 AM (_**9 hours in a day**_) / 5 days and 2 days off a week including weekends and...


  • Petaling Jaya, Malaysia VBest Tuition Centre Full time

    **REQUIREMENTS** - Graduation Year: 2017 - 2023 - Fields of Study: Any - Education Level (pursuing / obtained): SPM and above - Required Level of Work Experience: None - Full Time Admin Clerk **(can work at least 1 years and above)**: - Working location will be **SS2 Petaling Jaya** **JOB SCOPE**: - Basic Admin task - Basic marketing posting - Prepare...

  • Call Center Executive

    4 weeks ago


    Subang Jaya, Malaysia ManagePay Systems Berhad Full time

    Provide excellent customer experience and maintain high level of service and professionalism at all times; - To attend to incoming calls from customers; - To attend to livechat enquiries from customers; - To conduct outbound call to list of customers; - Log all incoming requests or complaints in ticketing system; - Provide high service standards to meet...

  • Call Centre Executive

    1 month ago


    Petaling Jaya, Malaysia MEDIEXPRESS (MALAYSIA) SDN BHD Full time

    Job description: 1) Primarily an in-house Third Party Administrative function (TPA).Responsible for answering inquiries from clients regarding cashless admission/interim/discharge/post hospitalization claims/insurance company policies 2) Analyzing caller's enquiries to determine appropriate action by transferring calls to other departments for required...

  • Recovery Officer

    1 month ago


    Subang Jaya, Malaysia Radius GSA SDN BHD Full time

    For Registration Please **WhatsApp Cik Siti 013-9900503** - 1) Name: - 2) Age: - 3) Available date for walk-in interview: **Job Location**: - Subang Jaya, Selangor Darul Ehan **Working Time**: - 9am - 6.30pm (Mon - Friday) **Public Holiday**: - 12 day Gazetted Public Holiday **Wages**: - RM2,000.00 ( Per month) Attendance Allowance: -...


  • Subang Jaya, Malaysia MOH Pharmaceutical Technologies Sdn Bhd Full time

    **Responsibilities**: - Answer phones and greet visitors - Provides administrative support to ensure efficient operation of office. - Answers phone calls, schedules meetings and supports visitors. - Carries out administrative duties such as filing, typing, copying, binding, scanning etc. - Completes operational requirements by scheduling and assigning...


  • Subang Jaya, Malaysia Seneth Business Services Full time

    **Position**: - Customer Srvice / Call Centre Admin / Backhand Processing / QA **Location**: - Subang Jaya **Working day**: - 5 days in a week **Salary**: - RM2400 - RM3500 **Job Summary**: - We are looking for an enthusiastic Officer to contribute to generating better services to the organization company. - You will be responsible for maintaining...


  • Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Position: Contact Centre Executive** **Location: Bandar Sunway, Petaling Jaya** **Working Hours/Days: Rotating shift (based on schedule)** **Employment Type: 1-Year Contract (renewable based on performance)** **Basic salary: RM 2,500 - RM 3,400 (based on education level and related working experience)** **Intake: August 2023** **Job Descriptions**: -...


  • Subang Jaya, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    Attend/answer inbound calls from customers, identify problems with the product, and assist the customer in solving the problems by providing the right solution. - Good communication skills in English and Bahasa. - Mandarin/Tamil speaker is an advantage. - Open to SPM leavers, fresh grads, or even experienced customer service...

  • Training Provider

    4 weeks ago


    Subang Jaya, Malaysia Comfori Sdn Bhd Full time

    **DESCRIPTIONS** - **English **_ **Responsibilities**: - To make outgoing calls to promote training courses to potential corporate companies - To meet KPI on daily / weekly & monthly basis - To make research or background studies on potential clients/companies **Requirements**: - Aggressive, results oriented, willing to accept challenges & high...


  • Petaling Jaya, Malaysia Tan Chong Group Full time

    **Requirements**: - Strong written and speaking capability - English is an added advantage - Working knowledge of relevant computer programs (eg: Microsoft Office) and telephone systems. **Responsibility**: - Managing incoming/outgoing calls from different sources on the outstanding related stuff (monthly subscription/summons/others) for the projects as...


  • Kelana Jaya, Malaysia Mercantile Shared Services Sdn Bhd Full time

    _**KELAYAKAN**_ - Gaji: RM 1 600 - RM2 000 sebulan + Komisyen - Kelayakan: Diploma - Jenis Kontrak: Penuh waktu - Kategori: Servis Pelanggan / Pusat Panggilan - Kemahiran Bahasa: Bahasa Malaysia / Bahasa Inggeris - Jantina: Semua Jantina - Lokasi Kerja: Kelana Jaya (Kenderaan awam LRT Glenmarie) - Kerakyatan: Rakyat Malaysia sahaja - **TUGASAN KERJA**_ -...