Call Centre Admin

1 week ago

Subang Jaya, Malaysia Seneth Business Services Full time

**Position**:

- Call Centre Admin / Backhand Processing / QA

**Location**:

- Subang Jaya

**Working day**:

- 9am to 6pm, Monday to Friday

**Salary**:

- RM1700 - RM2500

**Job Summary**:

- We are looking for an enthusiastic Officer to contribute to generating better services to the organization

company.
- You will be responsible for maintaining good customer relationships.
- An effective Officer must be an excellent team player

communicator and have superior people skills.
- They must be comfortable presenting

services over the phone as well as dealing with complaints and doubts.

**Responsibilities**:

- To promote services to prospective customers.
- Update customers with monthly promotions and campaigns
- To achieve monthly target sets by the Company.
- Contributes to team effort by accomplishing sales targets which are required by the management
- Contact potential or existing customers to inform them about a product or service using script
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information.

**Job Requirements**:

- Preferably Executive specializing in Telesales or equivalent
- Preferably at least 1 year of related working experience in a Telesales
- Experience in doing outbound calls.
- Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
- Strong communication and creative thinking skills.
- Good communication skills in English, Malay language for both spoken and written.
- Mandarin is an added advantage
- Able to work independently in a fast-paced environment
- Good team player, positive attitude, and eager to learn
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Willing to work under pressure, long work hours some time.
- Open for Malaysian only

**Additional Info**:

- Working Location: Subang Jaya
- Working Hours: Monday - Friday (9.30 am-6.30 pm)
- Alternate Saturdays - 2 Saturdays off in a month ( working hours is from 9.30am 6.30pm)

**Salary**: RM1,900.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

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