Work Force Management
3 months ago
**Responsibilities**:
Monitor agent status in real-time.
- Monitors inbound operations to ensure optimal staffing levels.
- Evaluate adherence and take immediate action to improve performance.
- Facilitates real-time discussions with necessary stakeholders.
- Responsible in processing the hourly, daily, weekly, monthly schedule adherence, SLA reports and etc.
**Requirement**:
- Preferable with at least a Degree level
- At least five years of call center/customer service
- Proficient in Microsoft Excel.
- Good communication skills (both spoken and written): English
- Must be a team player and problem solver
- Computer literacy is a must
**Job Types**: Full-time, Permanent
Pay: RM10,000.00 - RM12,000.00 per month
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