Work Force Management

5 days ago


Subang Jaya, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

The Workforce Management Specialist prepares and produces work volume and staffing forecast dashboards, comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys.
- Creates reports and dashboards on historical data and forecasting results from applicable systems
- Analyse and develops weekly recommendations for scheduling and use staffing requirements, call center, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments
- Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimise staffing forecasts
- Maintains holiday pattern forecasts to effectively coverage for holidays
- Provides all workload forecasting and consequent staffing planning to meet service goals
- Ensures service levels and productivity goals are met. Implements and maintains workforce management process
- Lead analysis and staffing change data for continuous quality and productivity improvement
- Oversees technology and process improvements to ensure high customer satisfaction and cost-effectiveness
- Develops presentations on recommendations and process implementations to senior management
- Completes special projects as needed
- Coordinates all reporting related to Workforce Management
- Participates in strategic planning and goal development

**Job Requirements**:

- At least 2 years of experience in the workforce management field
- Effective operational language proficiency of Business English in verbal and written form
- Proficiency in mathematical and analytical skills
- Knowledge of general contact center processes & KPI
- Knowledge of and/or experience with WFM systems, COPC methodology, Lean Six Sigma methodology, etc.
- Experience using software to build and maintain complex forecasting models
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Proficient with Microsoft Excel and PowerPoint or related software

**Job Benefits Description**:

- We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you
- Let’s talk compensation: an enticing commission structure that rewards your hard work
- Training and development to upscale your soft and hard skills
- Career progression within the same team or across different projects

Pay: RM6,000.00 - RM7,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- workforce management field(in BPO industry): 2 years (required)



  • Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    The Workforce Management Specialist prepares and produces work volume and staffing forecast dashboards, comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. Creates reports and dashboards...


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    **ROLE DESCRIPTION** - Optimizes sales force efficiency and effectiveness through the development, delivery, and implementation of SFE activities across brands. - This includes the integration, monitoring and analysis of performance data, sales activities, and other support recommendations via the sales management team to achieve optimal levels of...


  • Subang Jaya, Selangor, Malaysia Energizer Full time

    What you'll love about this job: Opportunity to lead the sales and merchandiser team.Hybrid role environmentThis is Energizer Holdings, Inc:Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to act...


  • Wisma Academy, Jalan / Petaling Jaya Selangor Malaysia Compasia Sdn Bhd Full time

    What Role Will You Play in Shaping CompAsia's Future?Collaborate with stores through on-site visits to devise impactful solutions, including campaigns and training programs, aimed at elevating sales performance.Develop training materials and conducting effective training programs according to company strategies.Identify and develop training needs and...


  • Wisma Academy, Jalan / Petaling Jaya Selangor Malaysia Compasia Sdn Bhd Full time

    What Role Will You Play in Shaping CompAsia's Future?Collaborate with stores through on-site visits to devise impactful solutions, including campaigns and training programs, aimed at elevating sales performance.Develop training materials and conducting effective training programs according to company strategies.Identify and develop training needs and...


  • Petaling Jaya, Malaysia Energizer Full time

    What you'll love about this job: Opportunity to lead the sales and merchandiser team. Hybrid role environment This is Energizer Holdings, Inc.: Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to...


  • Subang Jaya, Selangor, Malaysia Nestle Operational Services Worldwide SA Full time

    Location: Petaling Jaya, MalaysiaCompany: Nestlé Malaysia (Nestle Health Science)Full-timeBachelor's Degree8+ years of experiencePosition SummaryAs a Commercial Excellence Manager (Malaysia & Singapore), you are to contribute to the achievement of the sales and profit objectives by assisting the market with Valuing and Targeting the right...

  • Resourcing manager

    2 months ago


    Subang Jaya, Selangor, Malaysia Iqvia Full time

    Responsibilities:Support the development, planning, and execution of processes and procedures to support Operations Team of Consulting Group day to day operations.Develop scheduling and capacity reporting on resource-level forecasts, project financial performance, and ad-hoc requests based on business needs.Update operation system information, e.g.,...

  • Resourcing manager

    4 weeks ago


    Subang Jaya, Selangor, Malaysia Iqvia Full time

    Responsibilities:Support the development, planning, and execution of processes and procedures to support Operations Team of Consulting Group day to day operations.Develop scheduling and capacity reporting on resource-level forecasts, project financial performance, and ad-hoc requests based on business needs.Update operation system information, e.g.,...


  • Subang Jaya, Selangor, Malaysia AkzoNobel Full time

    Date:Feb 2, 2024Location: Petaling Jaya, MYCompany:AkzoNobelWe supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in...

  • Project Management

    1 week ago


    Subang Jaya, Selangor, Malaysia GENO Management Full time

    Position : Project AdminLocation : Asia Jaya, PJSalary Range : RM 2,500 - RM 3,000Working Hours : Monday - Friday (9.00am - 6.00pm) To assist in project procurement, project sales, productivity, and profitability in helping the company to reach goals and objectives. To build and manage longterm relationships and partnerships with key target clients. To...


  • Subang Jaya, Selangor, Malaysia AGL ASIA SOLUTIONS SDN BHD Full time

    _AGL Asia Solutions is a Malaysian based field marketing agency with 17 years experience in Business Development, Sales, Marketing, Customer Service, Recruitment and Training. We currently work with National and International brands from diverse industries._ Currently we have offices in Kuala Lumpur, Selangor, Kelantan, Sabah and Johor Bahru. We have 300++...

  • Project Manager

    1 week ago


    Subang Jaya, Selangor, Malaysia Management Recruitment Group Full time

    About the CompanyOur trusted client is dynamic and growing property developer based in the Klang Valley. Their projects are focused in residential high rise towers.Job OverviewThe Development Project Manager is responsible for the comprehensive management of development projects from start to handover. This position entails strategic planning, budgeting, and...


  • Subang Jaya, Malaysia Tinkerbel Consulting Full time

    Develop and aggressively win new customer opportunities. - Formulate, and execute the overarching sales strategy across both client acquisition and retention. - Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personalized service. - Ensure that sales targets are met by tracking and...

  • Key Account Manager

    3 weeks ago


    Subang Jaya, Malaysia MacFood Services (M) Sdn Bhd Full time

    **Major Duties, Responsibilities & ACCOUNTABILITIES**: Lead Retail Modern Trade Key Account planning and field sales execution team to achieve business KPIs. - Build strong customer relationships, negotiate the best trading terms and drive JBP with key customers to grow the brand in the marketplace. - Lead monthly business planning process, S&OP and DRM...

  • Management Trainee

    1 week ago


    Subang Jaya, Selangor, Malaysia DKSH Full time

    Location:Petaling Jaya, MY- Job DescriptionDKSH Junior Executive Trainee (JET) Program - Business Unit Consumer Goods DKSH Junior Executive Trainee (JET) gives entry level graduates an opportunity to launch their career in the exciting Market Expansion Services industry. We offer experiential learning opportunities, rotations across divisional functions,...

  • District Manager

    4 weeks ago


    Subang Jaya, Malaysia EcoLab Full time

    Lead sales team for the region, formulate sales strategy for assigned territory or products, develop sales forecast, budget and manpower plans; supervises and trains distributors and/or sales force to achieve sales targets; pursue key prospects, negotiate and construct appropriate terms of sales - Developing sales and service personnel by managing...

  • Shop Manager

    1 week ago


    Subang Jaya, Selangor, Malaysia Maju Management Enterprise Full time

    Position OverviewA store manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.Responsibilities:Responsible for Staff Planning and TrainingResponsible for setting...


  • Subang Jaya, Selangor, Malaysia Teleperformance Full time

    Qualifications:Requirements: Experience working in or with Canada or Australia region Minimum 5 years of work experience in the related field/industry (Technology, E-Commerce, BPO, Customer Care) Prior experience in managing a customer support operation is preferred Demonstrated experience in implementing cross company business processes across multiple...


  • Subang Jaya, Selangor, Malaysia XOX Management Sdn Bhd Full time

    JOB SUMMARYAs a Marketing Manager, you will be mainly responsible for developing internal marketing campaigns across business units into clear and motivating creative strategies.JOB RESPONSIBILITYManaging content strategy for both small-scale and large-scale projects, harnessing effective strategy, digital and brand design, and thus creating compelling...